3 days ago
Plano, TX, USAStaff+
Responsibilities
- Define and execute the Managed Services strategy and roadmap for tools, AI, automation, and data.
- Lead toolset rationalization, migration, deployment, lifecycle management, use-case prioritization, and business-case development.
- Take solutions from concept and architecture through implementation, adoption, and continuous improvement.
- Embed scalable solutions in live customer programs and promote standardization, reuse, and industrialization across customers and regions.
- Apply AI, machine learning, analytics, and intelligent automation to improve productivity, quality, forecasting, troubleshooting, and root-cause analysis.
- Establish data standards, governance, instrumentation, feedback loops, and API and data integrations.
- Define KPIs for adoption, operational impact, productivity, cost optimization, and automation ROI.
Requirements
- Bachelor’s degree or higher in Engineering, Computer Science, or a related technical field.
- 10+ years of relevant experience in telecommunications or data center infrastructure, Managed Services, automation, scripting, or tools lifecycle management.
- Strong understanding of Managed Services and deployment tools, automation platforms, AI/ML applications, data lakes, and AI platforms.
- Track record of delivering automation strategies, tool transformations, migrations, or data initiatives at scale.
- Experience working with global delivery models, including offshore and nearshore teams.
- Strong analytical and problem-solving skills focused on scalable solutions, simplification, operational efficiency, and measurable business outcomes.
- Ability to influence stakeholders and lead across functions, organizations, and geographies in a global environment.
Benefits
- Health coverage options including medical and dental plans.
- Ericsson US 401(k) contributions and matching, life insurance, disability coverage, and stock purchase plan.
- At least 15 accrued vacation days, up to 3 personal days, 11 annual holidays, volunteer time, and annual sick time.
- Up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay.
- Financial wellness programs, educational assistance, matching gifts, and recognition programs.
- Full-time position based in Plano, United States.
Categories
Solutions Engineering
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.