Salesforce Engineer II, Service Cloud / Health Cloud
Syneos Health4 months ago
Hyderābād, IndiaMid Level
Responsibilities
- Design, develop, configure, test, and support Salesforce solutions across Service Cloud, Health Cloud, REMS, Experience Cloud, and Field Service.
- Build and maintain Salesforce Flows, Apex classes, triggers, Lightning Web Components, page layouts, dynamic forms, permission sets, validation rules, custom objects, and metadata configuration.
- Support case management, patient and HCP engagement, enrollment, REMS operations, documentation workflows, surveys, and service operations.
- Translate business requirements into maintainable Salesforce solutions with business analysts and product owners.
- Partner with QA and validation teams on test planning, defect resolution, regression testing, and release evidence.
- Troubleshoot production issues involving Salesforce configuration, automation, access, data, and user experience.
- Participate in code reviews, design reviews, sprint ceremonies, and release-readiness activities.
- Document system functionality, technical designs, configuration decisions, and support procedures.
- Follow standards for secure development, least-privilege access, auditability, data protection, and regulated platform delivery.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- At least 3 years of Salesforce development or administration experience.
- Hands-on experience with Salesforce Flow, Apex, Lightning Web Components, SOQL, permission sets, custom objects, validation rules, and platform configuration.
- Experience supporting Service Cloud, Health Cloud, Experience Cloud, or similar CRM business processes.
- Experience troubleshooting Salesforce defects and supporting production users.
- Understanding of Salesforce security, including profiles, permission sets, field-level security, sharing, and role hierarchy.
- Strong communication and collaboration skills.
- Salesforce Platform Developer I certification is preferred.
- Salesforce Administrator or Advanced Administrator certification is preferred.
- Salesforce Service Cloud Consultant or Health Cloud Accredited Professional credentials are preferred.
- Experience with REMS, patient services, healthcare, life sciences, contact center, regulated workflows, and enterprise technical documentation is preferred.
- Familiarity with Azure DevOps, SFDX, Git, and Salesforce deployment tools is preferred.
Benefits
- Career development and progression opportunities.
- Supportive and engaged line management.
- Technical and therapeutic area training.
- Peer recognition and total rewards program.
- Inclusive culture and reasonable accommodations when appropriate.
Tech Stack
Categories
About Syneos Health
Syneos Health provides outsourced clinical development and commercialization services to pharmaceutical and biotech companies, spanning clinical trials, medical affairs, and product launch support. The company operates under fee-for-service and functional service provider models across global drug development. Headquartered in Morrisville, NC, it was formed in 2017 through the merger of INC Research and inVentiv Health and was acquired in 2023 by affiliates of Elliott Management.