Senior Salesforce Developer: Office of Innovative Technologies - UTK
University of Tennessee, Knoxville1 day ago
Knoxville, TN, USASenior
Responsibilities
- Research, design, communicate, and implement Salesforce solution architectures, configurations, customizations, and proofs of concept.
- Develop, peer review, test, and release changes across preproduction and production environments.
- Own and support the OIT Salesforce instance, including troubleshooting, platform support, performance optimization, and usability improvements.
- Implement Salesforce security and governance practices involving profiles, permission sets, sharing rules, role hierarchy, and field-level security.
- Develop and maintain release-management, source-control, standard operating, documentation, and testing procedures.
- Design data models and integrations using Salesforce declarative and programmatic tools, APIs, middleware, and ETL processes.
- Gather and analyze business requirements and translate technical concepts for cross-functional stakeholders and nontechnical audiences.
- Support User Acceptance Testing, release training, and collaboration with administrators, campus partners, end users, and external vendors.
- Mentor others and provide work direction while managing tasks and timelines in a fast-paced environment.
Requirements
- Bachelor’s degree in computer or information sciences or a related field, or an equivalent combination of education and experience.
- Three years of development experience.
- Salesforce Platform Developer I certification.
- Experience with Salesforce Student Success Hub, Education Cloud, or Sales and Service Cloud.
- Comprehensive understanding of Salesforce architecture, features, and capabilities.
- Knowledge of Salesforce Flow, Apex, Lightning Web Components, SOQL, REST/SOAP APIs, middleware, ETL processes, Salesforce DevOps practices, Salesforce DX, testing frameworks, automated testing tools, metadata management, and CI/CD.
- Strong SQL skills and knowledge of relational databases such as SQL Server, Oracle, or MySQL.
- Ability to use visualization and presentation tools such as Visio or PowerPoint.
- Ability to collaborate across teams, communicate technical concepts clearly, adapt to Salesforce updates, and work in Agile or Scrum environments.
- Preferred: higher education experience, additional Salesforce Developer certifications, and experience with Salesforce SSH or Education Cloud, Sales and Service Cloud, Data360, AgentForce Voice Agent, Marketing Cloud, MuleSoft, Tableau, FormAssembly, Blackthorn, Snapet, and Appinium.
Benefits
- Hybrid work arrangement in Knoxville, Tennessee.
- UT benefits are referenced, with compensation classified as UT market range MR14.
- Hiring is available for multiple positions.
About University of Tennessee, Knoxville
The University of Tennessee, Knoxville is a flagship public land-grant research university offering undergraduate, graduate, professional, and continuing education programs for students and working professionals. It operates on tuition, state appropriations, research grants, and industry and federal partnerships, with strong ties to Oak Ridge National Laboratory through the UT‑Battelle management partnership. Founded in 1794 and headquartered in Knoxville, it also supports digital learning and executive education in areas such as supply chain and leadership.