Forward Deployed Engineer | Bucharest | Romania | Hybrid
Sutherland5 days ago
Bucharest, RomaniaMid Level / Senior
Responsibilities
- Collaborate with teams to understand business requirements and configure solutions accordingly.
- Test and validate configurations against business and functional expectations.
- Design and develop proof-of-concept solutions with senior engineers.
- Build conversational flows and configure agent orchestrators and knowledge bases, including document ingestion, chunking, prompt tuning, and failure analysis.
- Participate in technical estimation and scoping by assessing feasibility and delivery timelines.
- Write code within the platform and integrate third-party or client systems through APIs.
- Maintain comprehensive configuration documentation.
- Own solutions end-to-end with product owners, project managers, and architect stakeholders.
- Recommend enhancements and optimizations based on feedback.
- Manage concurrent client implementations and provide post-kickoff customer ownership when needed.
Requirements
- 3–5+ years of combined experience in technical configuration or implementation roles and client-facing solution delivery or presales.
- Knowledge of low-code and agentic-platform competitors such as Appian, Camunda, IBM, and Pega, or comparable conversational AI and orchestration tools.
- Hands-on experience building conversational flows from scratch and working with an agent orchestrator.
- Experience configuring knowledge bases, including document ingestion, chunking, prompt tuning against expected question-and-answer pairs, and failure analysis.
- Experience participating in estimation and scoping for customer use cases.
- Ability to write code within a platform and use APIs to integrate third-party or client systems.
- Ability to own solutions end-to-end and translate business requirements into working configurations independently.
- Bachelor’s degree in Computer Science, Business Information, or a related field.
- Familiarity with Python.
- Preferred experience with HTML, CSS, Angular, front-end development, or BPMN.
- Preferred experience running two to three concurrent client implementations and maintaining post-kickoff customer ownership.
Benefits
- Hybrid work arrangement in Bucharest, Romania.
Tech Stack
Categories
Forward Deployed
About Sutherland
Sutherland provides IT services and business process outsourcing that design, run, and automate customer experience and back-office operations for enterprises in healthcare, financial services, telecom, retail, and travel. Its offerings include managed contact-center platforms (e.g., Cisco UCCE/CUCM), cloud and analytics solutions, and process consulting delivered through global service centers. Founded in 1986 and headquartered in Pittsford (Rochester), NY, it is privately held.