19 days ago
Remote, ArgentinaSenior
Responsibilities
- Design and execute Amazon Connect test strategies covering contact flows, routing, IVR/self-service, Cases/Tasks, Contact Lens, and AI agent behavior.
- Build, maintain, and execute manual and automated IVR, web application, API, integration, and end-to-end test suites.
- Validate legacy-to-Connect migrations across platforms including Avaya, Genesys, Connect, and NICE.
- Test serverless and event-driven backends, including Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
- Define quality metrics and report defect density, test coverage, escape rate, and release readiness.
- Perform phased rollout and cutover validation, monitoring and alerting verification, production incident triage, and fix validation.
- Perform least-privilege IAM checks, DevSecOps scan reviews, and encryption-standard verification.
- Partner with engineers on test design and acceptance criteria, run UAT sessions with customers, and drive defects to resolution.
- Contribute reusable automated suites, test data, and QA checklists to the CXE practice.
- Mentor junior QA engineers on contact center testing patterns and quality standards.
Requirements
- 8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms.
- Hands-on experience with Amazon Connect or a comparable CCaaS platform, including contact flows, routing, Cases/Tasks, and reporting.
- Proficiency with Playwright, Cypress, and Selenium for unit, integration, API, and end-to-end testing.
- Experience testing serverless and event-driven AWS architectures, including Lambda, API Gateway, DynamoDB, and Step Functions.
- Working knowledge of conversational AI and voice testing considerations such as intent accuracy, latency, and fallback behavior.
- Strong defect documentation and triage skills, with the ability to run UAT sessions for business and technical stakeholders.
- Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows using GitHub Actions.
- Preferred experience with contact center migration testing involving Avaya, Genesys, Connect, or NICE.
- Preferred experience with AI observability and trace validation, accessibility engineering, contact center operations, consulting, or client delivery.
- AWS certifications such as Solutions Architect, Developer, or ML/Connect-relevant Specialty are preferred.
- Hands-on experience with Cyara or Botium is preferred.
Benefits
- 100% remote work in a global company with employees in Canada, the United States, and Latin America.
- Generous holidays and flexible PTO.
- Competitive phantom equity.
- Pay in USD.
- Paid exams and certifications.
- Peer bonus awards.
- State-of-the-art laptop and tools.
- Equipment and office stipend.
- Individual professional development plan and annual Learning and Development stipend.
- Work with a worldwide team and inclusive corporate culture.
About Caylent
Caylent provides cloud and AI consulting and managed services for organizations building on AWS, including migration, cloud-native application development, data and analytics, DevOps, and security. It operates as a professional services and managed services provider, with specialized work in generative and agentic AI and the Anthropic Claude ecosystem. Founded in 2015 and headquartered in Irvine, California, Caylent is privately held and backed by Gryphon Investors.