22 hours ago
Remote, India +2 moreSenior
Responsibilities
- Design, develop, and maintain test plans, test cases, and automated test suites across functional, regression, integration, and system-level scenarios.
- Own test automation strategy and contribute to frameworks that improve test coverage, execution speed, and reliability.
- Act as the engineering first responder for complex, high-priority field issues, owning investigation and triage through closure.
- Analyze logs, monitoring systems, production data, APIs, services, and code paths to isolate root causes and failure domains.
- Reproduce field issues, enrich JIRA tickets with technical context, validate fixes, and perform regression verification.
- Analyze field issues and customer service requests to identify systemic gaps in testing, observability, or product behavior.
- Build automation, scripts, and AI-assisted workflows to reduce repetitive triage work and improve engineering throughput.
- Track quality and field-health metrics, issue SLAs, release readiness, defect escape rates, test coverage, and recurring issue elimination.
- Set up and maintain development and test environments for issue reproduction and validation.
- Collaborate with Core Engineering, TPMs, product stakeholders, and engineering leadership on quality and field issue improvements.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience.
- Strong software engineering foundation with the ability to read, debug, and reason across distributed systems and microservices.
- Hands-on experience in software quality engineering, including test design, test automation, and defect lifecycle management.
- Experience investigating production systems using logs, monitoring tools, and observability platforms.
- Solid understanding of APIs, client-server architectures, and modern distributed systems.
- Strong analytical and structured problem-solving ability for ambiguous, high-priority issues.
- Excellent written and verbal communication skills for cross-functional collaboration.
- Preferred: experience with enterprise device management domains such as Apple, Android, Windows, or similar platforms.
- Preferred: familiarity with AI-assisted engineering tools such as Cursor, Claude, or Rovo.
- Preferred: background in sustaining engineering, field engineering, or production systems engineering.
- Preferred: experience building or owning test automation frameworks or developer productivity tooling.
- Preferred: familiarity with observability platforms and structured log analysis.
Benefits
- Hybrid role based in Bangalore, India.
- Travel is expected.
Tech Stack
Windows
Categories
About Omnissa
Omnissa builds an enterprise digital work platform that unifies endpoint management, virtual desktops and apps, digital employee experience, and security to manage devices and access across clouds. It sells software and cloud services to IT teams in enterprises, education, and public sector. The company was spun out of VMware’s End‑User Computing business, is owned by KKR, and is headquartered in Mountain View, California.