13 days ago
Westerville, OH, USAMid Level
Responsibilities
- Install and implement software monitoring solutions directly with customers.
- Manage equipment lists, gather equipment information, and support project scoping and quoting with sales.
- Assist with software licensing, upgrades, and implementation procedures.
- Create and maintain templates for Vertiv and third-party cooling, power, environmental, and other monitored equipment.
- Manage template libraries and participate in new-device monitoring meetings.
- Assist with testing and development of software releases and resolve field issues related to development.
- Create and maintain technical support documentation for Environet products.
- Provide domestic and international technical assistance and act as an escalation contact.
- Provide feedback to product management and participate in recurring meetings and training.
- Monitor new products, environments, revisions, updates, and upgrades that may affect product operation.
Requirements
- At least four years of equivalent industry experience in BMS systems, electronic monitoring systems, protocols and integration, computer-based networks, database administration, or software support.
- At least three years of experience interacting with customers in a support role; technical support experience is preferred.
- Bachelor's degree in computer science or a similar field is preferred, or equivalent training and experience.
- Experience working directly with hardware and/or software systems in data center or other high-availability environments.
- Experience interacting with customers in a technical role.
- Excellent knowledge of Vertiv monitoring products and services or similar monitoring systems.
- Strong troubleshooting, analytical, problem-solving, writing, verbal communication, organizational, and time-management skills.
- Knowledge of PCs, operating systems, data communications, network devices, LANs, WANs, VPNs, remote access tools, and key integration protocols.
- Experience with schematics and wiring diagrams.
- Proficiency with Microsoft Office products, especially Outlook, Excel, and SharePoint.
- Ability to manage multiple projects and issues, work independently, interact with organizational and customer stakeholders, and adapt to a rapidly changing environment.
Benefits
- Professional office environment with no special physical requirements.
- Available for travel in the event of emergencies.
Categories
Solutions Engineering
