Principal Engineer - 1
Exotel Techcom Private Limited2 months ago
Gurgaon, IndiaStaff+
Responsibilities
- Lead the design and architecture of a multi-tenant, highly available, and scalable Enterprise Contact Centre platform.
- Define the technical vision and long-term architectural roadmap aligned with business goals.
- Architect omnichannel routing, IVR systems, outbound dialers, and real-time and historical reporting and analytics.
- Drive adoption of AI/ML capabilities for intelligent routing, sentiment analysis, and workforce optimisation.
- Mentor engineers and provide technical guidance on design and implementation.
- Own platform reliability, performance, scalability, SLOs, and SLIs.
- Identify and mitigate technical risks and lead resolution of complex production issues.
- Perform benchmarking, load testing, stress testing, and performance tuning across OS, network, and application layers.
Requirements
- Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.
- 12+ years of software engineering experience.
- At least five years of experience in a senior architect or principal engineer role for an enterprise-grade product.
- Experience designing and building large-scale, distributed, and highly available systems.
- Strong understanding of microservices, domain-driven design, and event-driven architectures.
- Experience with AWS, Azure, or GCP and containerization technologies such as Docker and Kubernetes.
- Expertise in system design and architecture, cloud infrastructure cost optimization, reliability, and performance engineering.
Categories
About Exotel Techcom Private Limited
Exotel Techcom Private Limited builds an omnichannel customer engagement and contact center platform for businesses, offering cloud telephony, voice, SMS, WhatsApp/RCS messaging, and conversational AI to support both human and virtual agents. It sells SaaS and usage-based CPaaS solutions to enterprises; founded in 2011 and headquartered in Bangalore, it reports serving 7,000+ customers and powering over 20 billion customer conversations annually.