Exotel Techcom Private Limited

Build and operate fault-tolerant, real-time distributed VoIP and telephony systems at Exotel. You will lead projects, develop scalable microservices, troubleshoot production issues, and mentor engineers.

Build and customize chatbot and customer-engagement solutions using Python/Django, web technologies, and API integrations. The role combines core-platform development with client requirement gathering, implementation, and deployment.

Own end-to-end delivery of customer voicebots, from requirements and solution design through integrations, evaluation, and go-live. This hands-on Forward Deployed Engineer role combines customer-facing technical delivery with LLM, conversational AI, and voice engineering.

The Implementation Engineer 2 supports the installation, configuration, troubleshooting, and documentation of contact center software solutions. This role combines technical implementation, user training, and process improvement in a collaborative customer engagement technology environment.

Build and improve Exotel’s production voicebot, spanning LLM and speech evaluation, fine-tuning, real-time conversation quality, and live deployment. You’ll independently ship measurable improvements to voice experiences used by enterprise customers.