Exotel Techcom Private Limited
Exotel Techcom Private Limited builds an omnichannel customer engagement and contact center platform for businesses, offering cloud telephony, voice, SMS, WhatsApp/RCS messaging, and conversational AI to support both human and virtual agents. It sells SaaS and usage-based CPaaS solutions to enterprises; founded in 2011 and headquartered in Bangalore, it reports serving 7,000+ customers and powering over 20 billion customer conversations annually.
Open Positions at Exotel Techcom Private Limited
13 open positions
Implementation Engineer helping configure, troubleshoot, document, and deploy contact center software solutions for business customers. The role combines technical implementation, user training, networking and database fundamentals, and process improvement.
Lead the architecture and evolution of Exotel’s high-availability Voice Platform as a Principal Engineer. You will guide project teams, improve reliability and operational efficiency, and mentor engineers across critical VoIP systems.
Build and scale Exotel’s high-throughput billing and revenue platform as a Software Engineer II. You’ll develop distributed services, event-driven integrations, and production systems supporting billing, payments, invoicing, and IPO-readiness initiatives.
Senior Software Engineer/MTS-3 building and integrating Exotel’s high-scale billing and revenue platform, including real-time billing, payments, invoicing, and ERP integrations. The role combines backend development, distributed systems, production support, and IPO-readiness automation in an on-site Bangalore environment.
Build and scale high-availability backend systems powering millions of customer interactions as a Software Engineer 3 at Exotel. You’ll shape distributed-system architecture, improve production reliability, and mentor other engineers.
Lead the architecture, delivery, and operational excellence of highly available VoIP systems powering Exotel’s voice and messaging platform. This principal-level role combines deep VoIP expertise with technical leadership, mentoring, and stakeholder management.
Build and lead fault-tolerant, real-time distributed VoIP and telephony systems at Exotel. This role combines backend development, project leadership, operational troubleshooting, automation, and mentoring.
Build and scale backend distributed systems powering millions of voice and messaging interactions for Exotel’s customer engagement platform. The role combines hands-on architecture, production ownership, performance engineering, and mentorship.
Senior individual contributor responsible for designing, building, and supporting complex enterprise integrations, custom microservices, CRM/CTI adapters, and omnichannel/IVR solutions. The role combines hands-on full-stack engineering with technical solution ownership, code review, mentoring, and customer-facing technical collaboration.
Lead the most complex enterprise voicebot deployments as the senior technical authority for solution architecture, LLM-backed conversation systems, and reusable delivery tooling. This hands-on Forward Deployment Engineer role also mentors engineers and shapes product and engineering roadmaps.
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