Integration & Customisation Engineer-3
Exotel Techcom Private Limited2 days ago
Bengaluru, IndiaSenior
Responsibilities
- Build bespoke microservices, CRM/CTI integrations, API and webhook integrations, and complex omnichannel/IVR routing flows.
- Own solution design and the full software engineering lifecycle from architecture through deployment and production support.
- Conduct technical syncs with engineering teams and customers to define API boundaries, authentication, rate limits, and prerequisites.
- Instrument integrations with dashboards and monitoring, and resolve production incidents through completion.
- Review code, approve designs, enforce SDLC and release standards, and mentor L1/L2 engineers.
- Drive adoption of GenAI-assisted coding tools and contribute reusable configuration modules to the central repository.
Requirements
- 5+ years of development experience, including delivery of complex custom enterprise integrations.
- Experience owning technical builds end to end from architecture through deployment and production support.
- Strong hands-on experience with custom microservices, CRM/CTI adapters, and API/webhook integrations.
- Experience with React.js, Angular.js, Node.js, and programming languages such as PHP, Go, Python, or Java.
- Experience with relational and NoSQL databases, omnichannel/IVR routing logic, monitoring, production debugging, and SDLC practices.
- Strong computer science fundamentals, code-review ability, technical communication skills, and mentoring experience.
- Full-stack development, UX/design-tool experience, reusable library contributions, conversational AI/chatbot or NLP-LLM exposure, and pod-lead ownership are preferred or advantageous.
About Exotel Techcom Private Limited
Exotel Techcom Private Limited builds an omnichannel customer engagement and contact center platform for businesses, offering cloud telephony, voice, SMS, WhatsApp/RCS messaging, and conversational AI to support both human and virtual agents. It sells SaaS and usage-based CPaaS solutions to enterprises; founded in 2011 and headquartered in Bangalore, it reports serving 7,000+ customers and powering over 20 billion customer conversations annually.