Software Engineer - 3 (Voice)
Exotel Techcom Private Limited1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Design and build scalable, highly available backend systems and services.
- Drive technical design discussions and contribute to architecture decisions.
- Build resilient microservices for large-scale production traffic.
- Improve system performance, reliability, observability, and operational excellence.
- Collaborate with Product, Engineering, Infrastructure, and Operations teams to deliver features.
- Participate in code reviews and establish engineering best practices.
- Mentor junior engineers and promote technical excellence.
- Own and operate production systems under a “You Build It, You Own It” model.
- Evaluate new technologies and improve engineering efficiency.
Requirements
- At least 5 years of software engineering experience.
- Bachelor’s or master’s degree in Computer Science or a related field.
- Strong experience building backend product applications in high-scale production environments.
- Excellent programming skills in Golang, preferred.
- Strong understanding of distributed systems, microservices architecture, scalability, performance engineering, RESTful APIs, data structures and algorithms, multithreading, and concurrency.
- Hands-on experience with AWS, Azure, or GCP.
- Experience with Linux systems, networking fundamentals, and scripting.
- Experience designing data models and working with MySQL, MongoDB, Aerospike, or similar databases.
- Hands-on experience with Kubernetes, Jenkins, Git, CI/CD pipelines, and infrastructure automation.
- Familiarity with Grafana, Kibana, Elasticsearch, or equivalent monitoring and observability tools.
- Strong understanding of DNS, load balancers, firewalls, and proxies.
- Strong debugging, analytical, problem-solving, ownership, and production-operations skills.
- Preferred experience with telecom, CPaaS, contact center, communication, cloud telephony, telecom protocols, SMS, WhatsApp, ETL pipelines, event-driven architectures, streaming systems, or high-growth product startups.
Benefits
- Build products powering millions of customer interactions across emerging markets.
- Work on complex distributed systems and infrastructure challenges at scale.
- Collaborate with experienced engineers in a high-ownership, product-first culture.
- Influence architecture, engineering practices, and platform evolution.
- Grow your career while building products used across multiple markets.
Tech Stack
Categories
About Exotel Techcom Private Limited
Exotel Techcom Private Limited builds an omnichannel customer engagement and contact center platform for businesses, offering cloud telephony, voice, SMS, WhatsApp/RCS messaging, and conversational AI to support both human and virtual agents. It sells SaaS and usage-based CPaaS solutions to enterprises; founded in 2011 and headquartered in Bangalore, it reports serving 7,000+ customers and powering over 20 billion customer conversations annually.