5 hours ago
Tel Aviv-Yafo, IsraelEntry Level
Responsibilities
- Investigate, diagnose, and resolve complex system escalations affecting live transit operations.
- Resolve challenging customer and partner issues collaboratively.
- Coordinate with R&D, Partner Success, and Product teams to translate technical roadblocks into product enhancements.
- Build analytical workflows to monitor support trends and prevent recurring partner issues.
- Develop documentation and knowledge bases to help internal teams troubleshoot effectively.
Requirements
- Bachelor’s degree in a technical field.
- At least 1 year of experience in technical support, software engineering, or solutions engineering.
- Excellent communication skills for explaining complex technical concepts to non-technical audiences.
- Strong analytical and root-cause problem-solving abilities.
- Ability to work effectively in a fast-paced, hybrid environment.
Benefits
- Competitive compensation package including base salary and equity.
- Health insurance with a discount for family members.
- Hybrid work arrangement.
- Office in Midtown, Tel Aviv, near the light rail and train station.
- Career development and growth opportunities.
- Freefit and other sports lessons.
- 10bis/Cibus meal benefits.
- Happy hours, team events, communities, and other perks.
Categories
Solutions Engineering