Responsibilities
- Maintain and improve monitoring, logging, alerting, and other observability systems.
- Define, adjust, and maintain Service Level Objectives.
- Participate in incident resolution and on-call rotations of no more than one week per month.
- Drive proactive reliability improvements across platforms.
- Analyze failure scenarios with other teams and implement mitigations.
- Create and maintain runbooks for incident response and prevention.
- Automate and optimize processes to eliminate non-value-adding tasks.
Requirements
- Bachelor's or master's degree in Computer Science, Engineering, or a related technical field.
- At least 2 years of experience in DevOps, SRE, or Support Engineering roles.
- Experience with incident management for high-traffic, public-facing platforms.
- Strong scripting skills in Python, Bash, or PowerShell.
- Familiarity with GitHub Actions, Azure DevOps, GitLab, or Jenkins.
- Experience with Datadog, New Relic, Dynatrace, Prometheus, or Grafana.
- Basic knowledge of serverless services in AWS, Azure, or GCP.
- Proficiency with Docker and containerized environments.
- Excellent English communication skills at B2+ level.
- Experience working in international, cross-cultural teams.
- Experience with Ansible, Chef, or other Infrastructure as Code tools is preferred.
- Experience with e-commerce or high-impact platforms, runbook creation, failure scenario analysis, and corporate environments is preferred.
Benefits
- Full-time position based in Bengaluru.
- Hybrid work options are available, depending on country.
- Learning and development through training, industry experts, and access to cutting-edge tools.
- Location-specific benefits are provided during the hiring process.
Tech Stack
Categories
About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.