3 days ago
Pune, IndiaSenior
Responsibilities
- Engineer and operate a scalable monitoring and observability platform for hybrid-cloud clients.
- Plan and execute the observability and monitoring tools roadmap in alignment with business and client requirements.
- Define monitoring best practices for alerting, anomaly detection, and performance analytics.
- Operate and optimize end-to-end monitoring solutions for networks, distributed systems, and applications.
- Establish alerting thresholds based on service objectives and agreements and define monitoring audit standards.
- Serve as an escalation point for monitoring-related incidents.
- Automate monitoring configuration and telemetry collection using scripting, Ansible, and Terraform.
- Design and implement client monitoring solutions managed by Ensono.
Requirements
- At least 7 years of experience in observability or monitoring engineering operational roles.
- At least 7 years of hands-on experience with ITSM platforms such as ServiceNow and monitoring tools such as BMC, Datadog, and Entuity.
- Strong proficiency in Python, Bash, and JavaScript for automation and scripting.
- Experience deploying observability tools with Infrastructure as Code tools such as Ansible and Terraform.
- Strong analytical, problem-solving, communication, leadership, training, and cross-functional collaboration skills.
- Bachelor’s degree in a related field.
- Preferred: master’s degree in an information technology-related field.
- Preferred: proficiency with AWS, Azure, GCP, and Kubernetes deployment and monitoring.
- Preferred: advanced ITIL v3 or v4 certification or training.
- Preferred: experience integrating AI/ML into ITSM practices.
Benefits
- Flexible work schedule is noted as a preferred qualification.
- Equal opportunity employment and recruitment accommodations are available for candidates with disabilities.
Tech Stack
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