2 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Develop and customize ServiceNow solutions primarily across ITSM and CSM.
- Use JavaScript, Business Rules, Client Scripts, Script Includes, Glide APIs, and platform scripting.
- Manage update sets, code reviews, development standards, testing, troubleshooting, and deployments.
- Perform requirement analysis, effort estimation, and impact assessment.
- Apply ServiceNow best practices and support AI-enabled solutions using Now Assist and AI Agents.
- Provide basic support or understanding of HRSD and Third-Party Risk Management.
Requirements
- 10+ years of professional experience.
- Strong hands-on experience in ServiceNow development and customization across ITSM and CSM.
- Knowledge of JavaScript, Business Rules, Client Scripts, Script Includes, Glide APIs, and platform scripting.
- Experience with update sets, code reviews, development standards, and deployments.
- Knowledge of testing, troubleshooting, and ServiceNow best practices.
- Bachelor’s degree in Computer Engineering, Computer Science, or Information Technology, or a master’s degree in Software Engineering.
- ServiceNow Certified System Administrator certification is required.
- CSA, CAD, and relevant CIS ServiceNow certifications are preferred.
- Understanding of ServiceNow Now Assist, AI Agents, Agile methodology, requirements analysis, effort estimation, and impact assessment.
- Basic HRSD and Third-Party Risk Management knowledge is advantageous.
- English proficiency at C2 level is required.
Benefits
- Regular full-time employment.
- Office-based work arrangement with flex-time work shifts in India.
- Mentorship, learning opportunities, and hands-on experience with AI-powered transformation.
- Values-driven culture emphasizing integrity, inclusion, innovation, and career development.
Tech Stack
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.