Senior AI Systems Engineer
Insurance Australia Group (IAG)2 months ago
Australia (city not specified)Senior
Responsibilities
- Partner with business subject matter experts and product leads to understand claims workflows, rules, exceptions and decision points.
- Assess where agentic AI is appropriate versus rules, process changes or simpler automation.
- Rapidly prototype AI agents, run showcases and workshops, and iterate based on expert feedback.
- Define agent behaviour, decision points, autonomy boundaries and human-in-the-loop controls as clear, testable specifications.
- Capture business, policy and regulatory knowledge in structured, reusable sources of truth.
- Build evaluation suites using golden datasets, thresholds, deterministic tests, LLM-as-a-judge and regression testing.
- Maintain prompt and decision registers for traceability and work with production engineering through hardening and integration.
- Contribute to post-launch monitoring, drift correction and keeping business and regulatory context current.
- Mentor engineers, review designs and code, and contribute reusable patterns across the organisation.
Requirements
- 5+ years of experience in AI or machine learning engineering, software engineering, data science, actuarial work or another quantitative technical discipline.
- Recent hands-on experience building with large language models and at least one AI system that reached real users in production.
- Experience rapidly prototyping with business users and translating domain-expert feedback into system changes.
- Practical depth in LLM and agent design, including context engineering, retrieval-augmented generation, tool use, structured outputs and orchestration.
- Hands-on experience writing evaluations as code, including golden datasets, thresholds, deterministic tests, LLM-as-a-judge and regression testing.
- Solid coding foundations in Python, version control and testing, plus fluent use of AI coding tools with disciplined verification.
- Understanding of hardening, integration, security, performance and monitoring in production systems.
- Ability to design AI for regulated or customer-impacting settings with accountability, explainability, auditability, privacy and escalation.
- Experience mentoring engineers and reviewing designs and code, with comfort shaping ways of working in an evolving team.
Benefits
- Permanent full-time role based in Sydney, Melbourne or Brisbane.
- 13% boosted superannuation as standard.
- 20 days annual leave plus 5 days MyLeave.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, technology and appliances.
- 20 weeks of paid parental leave.
- Access to LinkedIn Learning, IAG Academy, study assistance and secondment opportunities.
Tech Stack
Categories
About Insurance Australia Group (IAG)
Insurance Australia Group (IAG) is an ASX-listed insurer headquartered in Sydney that sells general insurance to consumers and businesses—covering home, motor, business packages, CTP and travel—via brands including NRMA Insurance, CGU, SGIO/SGIC, WFI, and in New Zealand NZI, State and AMI. It earns premiums and investment income, manages claims and reinsurance, and traces its roots to 1851; the group also holds general‑insurance joint ventures in Malaysia and India.