1 month ago
Cleveland, OH, USASenior
Base Salary
$86k - $144k/yr
Responsibilities
- Stabilize production environments and sites through site design consulting, platform management, capacity planning, analytics, and metrics.
- Create and implement dashboards and monitoring systems for applications, service sites, and platforms.
- Establish and coordinate SLAs and SLOs using robust monitoring practices.
- Analyze operating-site and application metrics for performance tuning and fault finding.
- Troubleshoot priority incidents, conduct root cause analysis and blameless post-mortems, and reduce mean time to resolution.
- Support testing strategies, emergency response, disaster recovery, and continuous improvement in incident management.
- Mentor and train junior team members on infrastructure management and disaster recovery best practices.
Requirements
- Bachelor’s degree.
- 3+ years of relevant or direct industry experience.
- Knowledge of application development, application design and maintenance, software reliability management, system testing, technical troubleshooting, architecture, and software process improvement.
- Ability to manage risk, analyze complex systems, respond to incidents, and improve operational processes.
- A comparable combination of education, job-specific certifications, and experience, including military service, may substitute for a degree.
- Certifications are often desired, but no certification or license is required.
Benefits
- Medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, life insurance, short- and long-term disability protection, 401(k) match, pension, and stock purchase plans.
- Dependent care reimbursement, backup child and elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a wellness program with financial incentives.
- Paid maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and eligibility.
- This is an in-office role based at PNC’s Operations Center in the Cleveland, Ohio area.
Categories
Site Reliability
About PNC
We’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines