19 days ago
Stamford, CT, USA or New York, NY, USASenior
Base Salary
$175k - $245k/yr
Responsibilities
- Support the transition to a new service management platform.
- Design, develop, and implement custom applications and integrations on the ServiceNow platform.
- Configure ServiceNow modules, workflows, and user interfaces to optimize functionality.
- Develop and maintain integrations between ServiceNow and other enterprise systems using APIs.
- Identify opportunities for automation within ITSM processes and implement solutions.
- Provide technical support and troubleshooting for ServiceNow-related issues.
- Create and maintain technical documentation, including design specifications and user guides.
- Work closely with IT teams, business stakeholders, and external vendors to gather requirements.
- Stay updated with ServiceNow features and industry best practices.
Requirements
- Bachelor’s degree in a technology-related field or a minimum of 5 years of relevant experience.
- Proven experience as a ServiceNow developer/engineer with a strong track record of successful implementations.
- Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services.
- Experience with DevOps tools and engineering frameworks such as CI/CD Pipelines.
- Familiarity with ITSM processes and frameworks such as ITIL.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills.
- Hands-on experience with enterprise change, configuration, and asset management tools.
- Solid understanding of IT infrastructure components.
Benefits
- Fully-paid health care benefits.
- Generous parental and family leave policies.
- Volunteer opportunities.
- Support for employee-led affinity groups.
- Mental and physical wellness programs.
- Tuition assistance.
- A 401(k) savings program with an employer match.