16 hours ago
Düsseldorf, GermanyStaff+
Responsibilities
- Advise current and prospective customers on technical infrastructure and architecture designs in complex environments, including hyperscaler and containerized cloud implementations.
- Plan and execute migrations from on-premises systems to OpenText private cloud and SaaS environments as Technical Lead.
- Provide quality assurance for internally delivered services, including work performed by the Center of Excellence in India and other colleagues.
- Manage technical customer escalations and coordinate with customers.
- Manage customer expectations and escalations professionally, objectively, and constructively.
- Lead internal initiatives to standardize professional-services offerings and facilitate knowledge transfer.
- Support Sales and Pre-Sales bid teams with technical expertise throughout the sales process.
Requirements
- Relevant completed degree or equivalent qualification combined with several years of relevant professional experience.
- Excellent knowledge and experience in IT infrastructure and networking.
- Excellent knowledge of containerization and cloud technologies.
- Very good knowledge of the OpenText product suite, especially the OpenText Content Management Platform, OpenText Archive Center, and their integrations.
- Basic knowledge of SAP Basis, particularly ArchiveLink.
- Willingness to continuously learn new topics and technologies.
- Strategic planning skills to drive customer adoption of OpenText technology within organizations.
- Good time-management skills to deliver projects on time and within budget.
- Fluent written and spoken German and English.
Categories
Solutions Engineering
About OpenText
OpenText builds enterprise information management software and cloud services spanning content services, customer communications, B2B/EDI integration, eDiscovery, and cybersecurity. It sells licenses, subscriptions, and managed services to large enterprises and governments, with offerings available on-premises and in the cloud. Founded in 1991 and headquartered in Waterloo, Ontario, OpenText (NASDAQ/TSX: OTEX) has expanded through major acquisitions, including Micro Focus (2023) and Documentum (2017).