3 months ago
Base Salary
$148k - $222k/yr
Responsibilities
- Design, build, and scale systems powering intelligent workflows, conversational experiences, tool integrations, retrieval systems, onboarding flows, observability, and multi-channel customer engagement.
- Develop foundational platform capabilities and customer-facing experiences for highly configurable AI agents.
- Evaluate technical and architectural trade-offs and contribute to foundational platform decisions.
- Lead projects, drive engineering quality and execution, and remain accountable for technical and business outcomes.
- Mentor engineers and help drive initiatives that improve team capabilities.
- Deploy reliable, scalable, thoroughly tested solutions with strong customer impact.
- Improve the intelligence and reliability of Customer Agent experiences.
Requirements
- 7+ years of experience in a software engineering role.
- Strong end-to-end software development experience across front-end and back-end technologies.
- Proven experience building scalable, customer-facing systems in fast-moving product environments.
- Experience leading projects and owning technical and business outcomes.
- Experience mentoring team members or driving team learning initiatives.
- Experience with code reviews and robust testing and deployment practices.
- Practical experience experimenting with LLMs, AI tooling, or agentic workflows in professional or personal projects.
- Strong product mindset and ability to collaborate cross-functionally on ambiguous problems.
- Python experience is preferred.
- React experience is preferred.
- Experience with conversational AI systems, workflow engines, agentic platforms, retrieval systems, embeddings, evaluation frameworks, or LLM orchestration is preferred.
- Experience building cloud-native solutions, ideally with AWS, is preferred.
- Experience with machine learning systems, AI infrastructure, multi-tenant SaaS platforms, observability, tracing, experimentation, or AI quality and evaluation tooling is preferred.
Benefits
- Comprehensive health, welfare, and wellbeing benefits based on eligibility.
- May require up to 10% travel for onboarding, client or partner work, team meetings, and industry events.
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.