Senior Software Support Engineer
Lumen Technologies8 hours ago
Remote, United StatesSenior
Base Salary
$85k - $124k/yr
Responsibilities
- Provide senior-level production support for Kenan Billing applications, interfaces, batch processes, and billing functions.
- Monitor billing processes and support timely completion of production billing cycles.
- Troubleshoot Linux, UNIX, Windows Server, Kenan applications, batch processing, interfaces, and supporting infrastructure.
- Develop, maintain, and troubleshoot KornShell and C Shell scripts for automation, file management, monitoring, and production support.
- Perform root-cause analysis using logs, job output, system processes, files, and application data.
- Use Microsoft Excel for billing analysis, reconciliation, validation, reporting, and operational tracking.
- Support scheduled and batch-processing workloads using Control-M or comparable workload automation tools.
- Lead or participate in incident and outage reviews and create corrective action and get-well plans.
- Manage incident, problem, change, release, and production-support tickets and coordinate production changes.
- Identify automation and process-improvement opportunities to reduce recurring incidents and improve billing stability.
- Maintain operational documentation and provide technical training and knowledge transfer to support resources.
Requirements
- At least 5 years of production or application support experience, preferably with large-scale enterprise billing or financial applications and Kenan Billing in production.
- Strong Linux/UNIX knowledge, including processes, file systems, permissions, logs, job execution, file manipulation, troubleshooting, and KornShell or C Shell scripting.
- Experience supporting applications and services on Windows Server.
- Strong Microsoft Excel skills for data analysis, billing reconciliation, validation, reporting, and troubleshooting.
- Experience with batch processing, job scheduling, file processing, and failed or delayed production jobs, including Control-M or comparable tools.
- Ability to independently investigate complex production and billing issues, identify root causes, communicate findings, and coordinate corrective actions.
- Experience with incident, problem, change, release, and production-support processes.
- Ability to manage multiple priorities and critical issues, coordinate onshore and offshore resources, document processes, and provide technical training and knowledge transfer.
- Strong troubleshooting, analytical, verbal, and written communication skills.
Benefits
- Remote position based within the United States.
- Comprehensive health, life, voluntary lifestyle, and other wellbeing benefits.
- Additional bonus-structure information is provided during the selection process.
- Background screening may include criminal-record, motor-vehicle, and drug checks depending on position requirements.
About Lumen Technologies
Lumen Technologies provides fiber-based network connectivity, internet, edge cloud, and managed security/IT services to enterprises, carriers, and government agencies. It operates an extensive global metro and long-haul fiber network and offers SD-WAN, wavelength, CDN, voice, and cloud on-ramps sold through contracted subscriptions. Headquartered in Monroe, Louisiana, Lumen is a public company on the NYSE (LUMN) and rebranded from CenturyLink in 2020.