ServiceNow Developer
Ares Management Corporation2 months ago
Mumbai, IndiaMid Level
Responsibilities
- Design, develop, configure, enhance, and maintain scalable ServiceNow solutions using platform best practices.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, Scheduled Jobs, Flow Designer and IntegrationHub solutions, Service Catalog components, Record Producers, and custom scoped applications.
- Build and support Employee Center, Service Portal, Service Operations Workspace, Agent Workspace, UI Builder, portals, widgets, taxonomy, knowledge integrations, and employee self-service experiences.
- Design and maintain integrations and automation using REST APIs, Scripted REST APIs, SOAP Web Services, IntegrationHub, MID Servers, LDAP/Active Directory, SSO, PowerShell, Jenkins, inbound email actions, and third-party applications.
- Implement and maintain CMDB, Discovery, Service Mapping, and CSDM-aligned solutions across infrastructure, network, cloud, database, and application asset classes.
- Support platform monitoring, security, performance tuning, instance maintenance, production troubleshooting, root-cause analysis, upgrades, patches, testing, deployments, and release activities.
- Analyze business requirements, estimate development effort, create proof-of-concept solutions, participate in code reviews, and promote reusable design patterns.
- Collaborate with architects, administrators, developers, analysts, and business stakeholders; mentor junior developers and prepare technical and operational documentation.
Requirements
- Bachelor's or master's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience.
- 7+ years of hands-on ServiceNow development experience in enterprise environments.
- Strong experience with ITSM modules including Incident, Problem, Change, Request, Asset Management, CMDB, and Service Catalog.
- Extensive experience with JavaScript and ServiceNow platform scripting, including the Glide API.
- Experience with Employee Center or Employee Center Pro, Service Portal, widgets, taxonomy, and knowledge integrations.
- Experience with Service Operations Workspace, Agent Workspace, UI Builder, Flow Designer, IntegrationHub, CMDB, Discovery, Service Mapping, and CSDM.
- Experience configuring MID Servers, LDAP/Active Directory, SSO, REST APIs, Scripted REST APIs, SOAP, inbound email actions, and third-party integrations.
- Experience using PowerShell and Jenkins for enterprise automation and integration scenarios.
- Experience with Git or source control, update sets, application repository, troubleshooting, debugging, performance optimization, root-cause analysis, Agile/Scrum projects, and the full SDLC.
- Required ServiceNow Certified System Administrator certification; ServiceNow Certified Application Developer certification is strongly preferred, and additional ServiceNow certifications are advantageous.
- Strong communication, analytical, problem-solving, collaboration, stakeholder management, documentation, prioritization, and mentoring skills.
Tech Stack
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