5 months ago
Toronto, CanadaIntern
Responsibilities
- Assist in developing and configuring AI agents using Cresta’s platform tools.
- Help build and test integrations between AI agents and external systems such as APIs or data sources.
- Support performance tuning and troubleshooting of AI agent prototypes.
- Work with customers and internal engineering teams to understand requirements and iterate on solutions.
- Participate in team demos, feedback sessions, and learning opportunities.
Requirements
- Enrolled in a bachelor’s or master’s degree program in Computer Science, Engineering, or a related field.
- Experience writing code in Python or another general-purpose language.
- Basic understanding of programming fundamentals and software development best practices.
- Strong interest in artificial intelligence, machine learning, or software engineering.
- Excellent communication skills and willingness to collaborate with teammates and customers.
- Experience with APIs, web development, or cloud platforms is preferred.
- Prior coursework or projects involving AI/ML concepts or LLMs is preferred.
- Exposure to prompt engineering or similar experimentation is preferred.
Benefits
- Lunch and dinner can be expensed up to $25 each while working in the office
- Well-stocked office with snacks and drinks
- Convenient downtown location near Union Station with public transit access
- 4 days of PTO
- Exposure to cutting-edge AI systems in production
Tech Stack
Categories
Forward Deployed
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.