ServiceNow Developer Sr Principal
General Dynamics Information Technology4 days ago
Remote, United StatesStaff+
Base Salary
$136k - $184k/yr
Responsibilities
- Design, develop, and automate ServiceNow ITAM, CMDB, and HRSD capabilities.
- Configure SAM and HAM workflows covering license entitlements, software models, normalization, reclamation, and lifecycle management.
- Align platform architecture with CSDM and maintain CMDB health through Data Certification, Discovery, Reconciliation, and Health Assessments.
- Design and configure HRSD modules, including HR Case and Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals.
- Develop ServiceNow scripts, Script Includes, Business Rules, Flow Designer workflows, client scripts, and Service Portal widgets.
- Build integrations between ServiceNow and external sources such as SCCM, Jamf, Intune, Active Directory, and Coupa.
- Establish asset data governance policies and ensure audit readiness and licensing compliance.
- Create technical estimates, deployment plans, technical and functional documentation, and upgrade testing and reconfiguration plans.
- Provide technical guidance, conduct code reviews, document architecture, and mentor junior developers.
- Collaborate with stakeholders and product owners, troubleshoot issues, support process reviews and postmortems, and contribute to continual improvement.
- Maintain current ServiceNow and industry certifications and pursue additional certifications.
Requirements
- 8+ years of related experience.
- Technical training, certification(s), or a degree.
- Deep proficiency with ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM.
- Experience designing, implementing, and optimizing SAM, HAM, and CSDM structures, including full-cycle SAM and/or HAM implementations.
- Understanding of software licensing metrics and physical hardware asset lifecycles from procurement through disposal.
- Experience with Flow Designer, IntegrationHub, ServiceNow Discovery, Service Mapping, Performance Analytics, ITSM, and ITOM.
- Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services.
- Ability to analyze requirements, troubleshoot and debug issues, document functionality, produce estimates, and create deployment plans.
- Understanding of the software testing lifecycle from smoke testing through integration testing and production deployment.
- Strong communication, organization, analytical, problem-solving, and time-management skills.
- Ability to learn new technologies quickly and coach, guide, and mentor junior developers.
- Required ServiceNow Certified Systems Administrator certification.
- Must be able to pass a background check to obtain Public Trust.
- Must be a US Person, defined as a Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen.
Benefits
- Remote work with a full-flex work week and a 40-hour scheduled work week.
- Comprehensive medical, dental, vision, HSA, disability, life, accident, critical illness, and business travel insurance options.
- 401(k) plan with company match.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave, including 15 paid leave days and 10 paid holidays typically provided annually for new employees.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Less than 10% travel.
- Career growth support through an AI-powered career tool and internal mobility team.
- Military-friendly workplace and culture of innovation.
Tech Stack
JavaScriptSOAP
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.