1 day ago
Cork, IrelandSenior
Responsibilities
- Support business-critical ALM/AQM and LRE SaaS environments in production.
- Troubleshoot complex application, infrastructure, database, networking, and platform issues.
- Conduct root cause analysis and drive service and reliability improvements.
- Design, implement, and enhance monitoring, observability, automation, scalability, and resilience solutions.
- Collaborate with globally distributed engineering, product, database, network, customer support, and customer teams in a follow-the-sun model.
- Participate in on-call support and lead operational excellence initiatives.
- Mentor team members and promote engineering and operations best practices.
Requirements
- At least 5 years of experience in Site Reliability Engineering, Production Operations, DevOps, Cloud Operations, or a similar technical support environment.
- Strong hands-on experience supporting enterprise applications and SaaS platforms in AWS cloud environments.
- Expert-level Linux administration and complex production troubleshooting experience.
- Experience with Kubernetes and Docker in cloud-native or containerized environments.
- Strong troubleshooting and root cause analysis skills across applications, infrastructure, networking, and databases.
- Experience working in customer-facing production environments with on-call responsibilities and a focus on operational excellence.
Tech Stack
Categories
Site Reliability
About OpenText
OpenText builds enterprise information management software and cloud services spanning content services, customer communications, B2B/EDI integration, eDiscovery, and cybersecurity. It sells licenses, subscriptions, and managed services to large enterprises and governments, with offerings available on-premises and in the cloud. Founded in 1991 and headquartered in Waterloo, Ontario, OpenText (NASDAQ/TSX: OTEX) has expanded through major acquisitions, including Micro Focus (2023) and Documentum (2017).