2 months ago
Herẕliyya, IsraelMid Level
Responsibilities
- Run technical discovery with customers and assess their analytics maturity, data availability, and business processes.
- Design data models, define predictive business metrics, and map customer data sources to Predict requirements.
- Build and present customer-specific predictions, explaining methodology, accuracy, and activation to technical stakeholders.
- Guide customer IT and data teams through integrations, optimize model parameters, and resolve data quality and configuration blockers.
- Help customer teams translate predictions into repeatable actions and playbooks.
- Enable champion users and relay field learnings to Product and Engineering to influence the roadmap.
Requirements
- At least 2 years of experience in pre-sales engineering, technical account management, or a similar customer-facing technical role in B2B SaaS.
- Strong hands-on SQL skills, including exploring unfamiliar schemas, building data models, and validating data quality.
- Ability to lead technical discovery and communicate complex concepts to business, data, and engineering stakeholders.
- Comfort with ambiguity, ownership, and independently driving undefined problems forward.
- Excellent written and verbal English communication skills.
- Must be based in Israel, able to work hybrid from Pendo's Herzliya office, and available during US EST hours.
- Preferred qualifications include experience in data, analytics, BI, analytics engineering, data analysis, BI development, or data science.
- Preferred experience includes Snowflake, BigQuery, Redshift, Azure Synapse, Salesforce data structures, Pendo, Mixpanel, Amplitude, and ML concepts such as training, evaluation, explainability, and SHAP values.
Benefits
- Contractor engagement based in Herzliya, Israel.
- Hybrid work from Pendo's Herzliya office.
- Work schedule aligned with United States EST hours.
Tech Stack
Categories
Forward Deployed
About Pendo
Pendo builds a product experience platform that combines product analytics, in‑app guides and messaging, surveys, and feedback to help software companies onboard users and drive adoption. It sells subscriptions to product, growth, and customer-success teams, with options for employee software enablement and AI-assisted support workflows. Founded in 2013 and headquartered in Raleigh, North Carolina, Pendo is privately held and operates globally, including stewardship of the Mind the Product community acquired in 2022.