4 days ago
Base Salary
$216k - $324k/yr
Responsibilities
- Architect and scale Klaviyo’s Core Orchestration platform for high traffic, low latency, and extreme reliability.
- Define the technical vision for AI-driven agentic workflows and automated decision-making in customer interactions.
- Lead adoption of AI-native software development practices to improve engineering productivity and delivery speed.
- Design foundational frameworks and services used across engineering teams.
- Set technical standards through design reviews, mentorship, and architectural direction.
- Partner with product management, data science, design, executive leaders, ML engineers, and customers on strategic roadmaps and platform architecture.
- Establish automated AI model evaluation frameworks that balance latency, accuracy, cost, and safety.
Requirements
- 8+ years of professional software engineering experience focused on distributed systems, microservices, and high-availability backend platform ownership.
- Hands-on experience shipping production LLM workflows, RAG pipelines, or agentic frameworks, including evals, prompt architecture, and fine-tuning.
- Experience architecting event-driven architectures, asynchronous processing pipelines, and message queues such as Kafka, Celery, SQS, and Redis.
- Deep proficiency in Python and modern frameworks including FastAPI and Django.
- Strong experience with AWS, Kubernetes, and observability practices.
- Experience designing or integrating shared AI/ML platforms for multiple internal engineering teams is preferred.
- Domain expertise in MarTech, e-commerce platforms, personalization engines, or real-time event streaming is preferred.
- Ability to provide architectural leadership, collaborate across business and engineering functions, and translate customer needs into resilient software architecture.
Benefits
- The role is based in Klaviyo’s Boston hub with regular in-office collaboration expected.
- The role may require up to 10% travel for onboarding, client or partner work, team meetings, and industry events, coordinated in advance.
- Eligible compensation may include an annual cash bonus, equity, sign-on payments, and health, welfare, and wellbeing benefits.
Tech Stack
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.