Support Engineer
SingleStore28 days ago
India (city not specified)Mid Level
Responsibilities
- Provide email and live technical support to enterprise customers for complex technical issues, bug diagnosis, and critical outages.
- Investigate database internals, memory allocators, Linux and host configurations, SQL query behavior, system utilization, network throughput, and large log files.
- Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to Engineering.
- Collaborate with software developers, sales engineers, technical account managers, product management, query performance engineering, and infrastructure SRE teams.
- Improve Support and Engineering processes and tools, author internal runbooks or public documentation, and improve support efficiency.
- Ensure a positive customer support experience during every interaction.
- Participate in an on-call rotation that may include weekends and holidays.
Requirements
- 4+ years of advanced customer-facing technical support experience.
- Experience with MySQL or MySQL-like databases such as MariaDB or Aurora and SQL query optimization.
- Strong system administration, QA, and testing skills, including hands-on Linux experience and analysis of I/O, network throughput, and log files.
- Familiarity with Kubernetes and prior testing or QA experience.
- Experience with a scripting or coding language such as Python, Bash, or Go, including the ability to navigate a codebase.
- Familiarity with distributed systems and AWS or GCP, including deployment, maintenance, performance analysis, and removal of single points of failure.
- Strong written and verbal English communication skills and the ability to explain technical concepts to varied end users.
Benefits
- Required schedule is 11:30 AM–8:30 PM IST for five days per week.
- Participation in an on-call rotation may include weekends and holidays.
- Certain roles may be eligible for merit increases and annual bonuses.
- SingleStore offers roles across locations in the United States and operates offices internationally.
Tech Stack
Categories
About SingleStore
SingleStore builds SingleStoreDB, a distributed SQL database that supports real-time transactions and analytics on the same engine for data-intensive applications. It sells enterprise licenses and a managed cloud service to developers and companies needing low-latency analytics on operational data. Founded in 2011 and headquartered in San Francisco, the company is privately held and has a majority investment from Vector Capital.