Field AI Engineer
Bristol Myers SquibbResponsibilities
- Design, build, and ship AI- and LLM-powered features for Veeva Vault CRM field users, including assistants, summarization, pre-call insights, and recommendations.
- Build and maintain AWS batch and event-driven data pipelines and integrations with Vault CRM and related commercial systems.
- Implement document ingestion, chunking, embeddings, vector or hybrid search, metadata filtering, and retrieval tuning.
- Integrate foundation models and expose AI capabilities through secure APIs, MCP servers, or Vault CRM extensions.
- Create evaluation datasets and quality metrics and perform automated and human-in-the-loop evaluations.
- Monitor production AI applications for tracing, latency, token cost, and user feedback, and improve prompts, retrieval, and model selection.
- Apply responsible AI controls for PII, content safety, access control, and commercial compliance in a regulated life sciences environment.
- Partner with field users, business stakeholders, and product managers to define use cases, prototype solutions, and measure adoption, time savings, and satisfaction.
- Participate in estimation, code reviews, CI/CD, production support, and technical documentation.
- Share AI engineering knowledge with the broader Field Integrations team and stay current with evolving AI tools and practices.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2–4 years of IT experience in software development or data engineering, including at least one year of hands-on LLM or GenAI application development.
- Strong Python programming skills and sound practices involving testing, Git, version control, and CI/CD.
- Good SQL skills, relational database knowledge, preferably PostgreSQL, and experience building and consuming RESTful APIs.
- Hands-on experience with AWS services such as Lambda, API Gateway, Glue, S3, and EventBridge.
- Experience with LLM APIs and at least one orchestration or agent framework, including prompt engineering, structured outputs, and tool or function calling.
- Understanding of RAG architecture, embeddings, and vector stores such as OpenSearch or pgvector.
- Familiarity with LLM evaluation, observability, hallucination, prompt injection, and data leakage risks.
- Ability to turn ambiguous business problems into scoped AI solutions, explain quality, latency, and cost trade-offs, and iterate based on user feedback.
- Preferred qualifications include Veeva Vault CRM or Veeva CRM experience, life sciences or pharmaceutical commercial knowledge, MCP or multi-agent exposure, speech-to-text or voice AI experience, React, Docker, Terraform, CloudFormation, AWS CDK, and AWS or GenAI certifications.
- Strong project or proof-of-concept experience may be considered for production LLM experience, and applicants are encouraged to apply even without an exact resume match.
Benefits
- BMS offers opportunities for growth, a supportive and inclusive environment, wellbeing support, flexibility, and comprehensive benefits.
- The role follows one of BMS’s work models: site-essential, site-by-design, field-based, or remote-by-design, with the assigned model based on core responsibilities.
- Applicants can request reasonable workplace accommodations or adjustments during the recruitment process and employment.
Categories
About Bristol Myers Squibb
At Bristol Myers Squibb, we work every day to transform patients’ lives through science. That work inspires some of the most interesting, meaningful, and life-changing careers you’ll experience. Join us and pursue innovative ideas alongside some of the brightest minds in biopharma, collaborating with a team rich in diversity of experiences, and perspectives. We have built a sustainable pipeline of potential therapies and are leveraging translational medicine and data analytics to understand how we can deliver the right medicine to the right patient, at the right time, to achieve the best outcome. Whether in a scientific, business or supporting function, a career at BMS means you’ll be inspired every day to grow and thrive through opportunities that are uncommon in scale and scope. Here, you’ll be on the cutting edge of powerful innovation in oncology, hematology, immunology, cardiovascular disease, and fibrosis, with colleagues united in the mission to help patients. Through the Bristol Myers Squibb Foundation, we also promote health equity and seek to improve health outcomes of populations disproportionately affected by serious diseases and conditions. Our mission is to give new hope to help patients prevail over serious disease – it drives everything we do. Review our Social Media Community Guidelines at: https://www.bms.com/social-media-community-guidelines.html