4 days ago
Remote, United KingdomStaff+
Responsibilities
- Hire, develop, coach, retain, and mentor a geographically distributed team of customer solution engineers.
- Act as an executive escalation point and drive engagement quality, customer satisfaction, and measurable business outcomes across the EMEA customer portfolio.
- Lead technical investigations using telemetry, diagnostics, logs, traces, dumps, automation, and engineering analysis.
- Diagnose Windows device performance, reliability, boot and sign-in, battery, application responsiveness, resource utilization, and device-management issues.
- Design, prototype, implement, and validate technical solutions, scripts, diagnostic tools, configuration changes, and implementation approaches in customer environments.
- Create reusable diagnostics, troubleshooting methods, automation, telemetry insights, engineering recommendations, and scalable operating practices.
- Partner with Windows engineering, support, account, field, and product teams to communicate customer needs, risks, findings, and recommendations.
- Demonstrate measurable improvements in customer install-base health and contribute to Windows commercial strategy and operating-model evolution.
Requirements
- Bachelor’s degree in Computer Science or a related technical field and technical engineering experience involving coding in C, C++, C#, Java, JavaScript, or Python, or equivalent experience.
- Ability to meet Microsoft, customer, and government security-screening requirements, including the Microsoft Cloud Background Check.
- Experience managing geographically distributed engineering teams is preferred.
- Experience working directly with enterprise customers to diagnose complex technical environments, identify root causes, and implement or validate solutions is preferred.
- Experience building customer-facing engineering, escalation engineering, support engineering, or technical consulting capabilities is preferred.
- Experience with enterprise Windows device management, including Microsoft Intune, Windows Autopilot, provisioning and enrollment, configuration and policy management, application management, OS and update management, endpoint security, compliance, or device health is preferred.
- Experience troubleshooting device-management issues with data, logs, telemetry, diagnostic tools, and structured problem-solving methods is preferred.
- Experience creating scalable engineering practices, operational rhythms, and delivery models is preferred.
- Ability to synthesize information, identify systemic patterns and root causes, translate findings into customer solutions, and communicate complex technical recommendations to technical and executive audiences is preferred.
- Experience collaborating across customer, field, support, and product engineering teams, or with Microsoft Consulting Services, Industry Solutions, Customer Success, FastTrack, or a comparable enterprise technology consulting organization, is preferred.
Benefits
- The role is based across the EMEA customer portfolio and supports a geographically distributed team.
- The position requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- The typical base pay range in the United Kingdom is £93,500.00–£161,800.00 per year, and certain roles may be eligible for benefits and other compensation.
- Applications are accepted on an ongoing basis until the position is filled, with the posting open for a minimum of five days.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.