3 days ago
Quincy, MA, USASenior
Responsibilities
- Own dealer implementations end-to-end from kickoff through go-live and early hypercare.
- Configure solutions to dealership workflows and technology stacks through structured discovery and engineering collaboration.
- Validate customer, availability, recall, and repair-order data flows across systems before go-live.
- Train non-technical dealership staff, manage adoption and change, and support successful implementation.
- Own implementation timelines, stakeholders, and go-live dates as project lead.
- Troubleshoot live issues by reproducing problems, reading logs, distinguishing configuration issues from product bugs, and writing clear reproduction steps.
- Resolve issues directly when appropriate and package technical escalations for engineering.
- Create runbooks and SOPs for repeatable implementations and support handoffs.
- Feed specific customer and field learnings back to the product team.
Requirements
- Hands-on experience integrating and configuring products with external systems through APIs, webhooks, or configuration tools.
- Experience reproducing technical issues, reading logs, and isolating configuration problems from product bugs.
- Experience delivering customer training or enablement, preferably to non-technical audiences.
- Experience running implementation projects from kickoff through go-live while managing timelines and stakeholders.
- Comfort validating and verifying records, statuses, availability, and other data across systems.
- Discovery and workflow-mapping experience translating customer processes into product configuration is preferred.
- Customer-facing technical issue triage and escalation experience is preferred.
- Light scripting or SQL experience is a plus but not required.
- Experience writing runbooks, SOPs, or setup documentation for support handoff is preferred.
- Familiarity with SaaS implementation, APIs and integration patterns, automotive retail, dealership management and scheduling systems, support escalation processes, change management, and security and compliance basics is helpful.
Benefits
- Competitive base salary plus commission renewals and expansion revenue, with stated OTE of $150,000.
- Medical, dental, and vision coverage.
- 401(k) plan and equity.
- Paid time off including vacation, sick leave, and paid holidays.
- Career growth opportunities within the Sales and Customer Success organization.
- Ongoing training and development with access to sales enablement tools and enterprise account strategy resources.
- Supportive, collaborative team culture with cross-functional partnerships.
- Hybrid work requiring office attendance a few days per month and 50–70% travel to client dealerships.
Tech Stack
Categories
Solutions Engineering
