Responsibilities
- Provide SRE leadership across TNI, Cramer-LI, and TPD to ensure reliable, resilient, and efficient production services.
- Lead multi-location engineering and operations teams, including priorities, support coverage, and ways of working.
- Drive service reliability, continuous improvement, incident reduction, recovery improvements, and resilience.
- Lead complex incident troubleshooting, response, post-incident reviews, and permanent remediation.
- Identify and implement automation across operational tasks, reporting, remediation, and support processes.
- Improve observability through dashboards, alerts, and telemetry using logs, metrics, and traces.
- Strengthen change and release management through operational readiness assessments, deployment support, and rollback planning.
- Maintain runbooks and operational documentation and drive knowledge transfer.
- Define and mature the DevOps/SRE operating model, including ownership, escalation, workload management, and support coverage.
- Standardize operational practices, tooling, and reporting across environments and support capacity and environment readiness planning.
Requirements
- At least 5 years of experience as an SRE Engineer, ideally in complex, business-critical production environments.
- Extensive Telstra Inventory domain knowledge, specifically TNI, Cramer-LI, and TPD.
- Experience leading multi-location engineering and/or operations teams.
- Experience managing critical production environments and driving service reliability and improvement initiatives.
- Strong production incident management, root-cause analysis, and problem management experience.
- Experience with SRE/DevOps practices, automation, observability, operational readiness, and continuous improvement.
- Strong stakeholder management across business, architecture, engineering, DevOps, and operations.
Benefits
- Permanent employment.
- Closing date: 13 November 2026 at 11:59pm.
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About Telstra
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe