6 days ago
Responsibilities
- Build and maintain customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems.
- Design and operationalize AI agents for journey operations, signal detection, recommendations, support guidance, and customer insights.
- Develop integrations and data flows connecting customer, product, support, engagement, and enablement signals.
- Automate technical account management, post-sales account oversight, professional services, technical support, onboarding, adoption, and proactive customer success workflows.
- Establish testing, QA, monitoring, observability, exception handling, rollback procedures, audit trails, permissions, and human approval steps.
- Create operational reporting on workflow health, journey enrollment, drop-offs, exceptions, adoption signals, and agent performance.
- Map customer journeys and internal processes, prioritize automation use cases, assess technical feasibility, and document and improve production solutions.
Requirements
- Demonstrated experience designing, building, deploying, and operating production-scale AI agents using OpenAI GPT and Anthropic Claude.
- Hands-on experience orchestrating models for tool use, retrieval, structured outputs, workflow execution, evaluation, observability, permissions, and human escalation.
- Experience moving AI agents from prototypes into reliable, governed enterprise use cases with measurable outcomes.
- Experience building complex workflow automation and systems integrations in customer-facing, revenue, marketing operations, customer operations, or product operations environments.
- Strong analytical, troubleshooting, communication, testing, data quality, permissions, exception handling, and change management skills.
- Proficiency in Python or JavaScript/TypeScript and experience with webhooks and structured data.
- Hands-on experience with prompt design and retrieval-augmented generation.
- Preferred experience includes multi-model agent environments, customer lifecycle or digital customer success, customer health and product usage data, B2B SaaS or cybersecurity, Salesforce, HubSpot, Pendo, support platforms, CDPs or data warehouses, APIs, automation tools, Jira, MuleSoft, or Forethought.
- Understanding of technical account management, post-sales account management, implementation, and service delivery processes.
Benefits
- Comprehensive total rewards package including health care insurance, income protection and life insurance, retirement savings plans, behavioral and emotional wellness services, generous time away from work, and an employee recognition program.
- Compensation includes competitive base pay, incentive plan eligibility, and participation in an employee equity plan, with benefits varying by location.
Tech Stack
Categories
About Vectra
Vectra builds an AI-driven threat detection and response platform (NDR/XDR) for enterprises operating hybrid and multi-cloud environments. Its software correlates signals across network, cloud, identity, and SaaS systems to surface attacker behavior, prioritize incidents, and automate response, sold as a subscription platform. Founded in 2011 and headquartered in San Jose, California, Vectra is privately held and serves security teams in regulated and large-scale organizations.