1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Own incident management practices and act as the primary Incident Manager for high-priority production incidents.
- Lead incident response across engineering, infrastructure, security, and business teams.
- Maintain and improve incident runbooks, escalation matrices, and on-call schedules.
- Drive root cause analysis, action-item tracking, and long-term remediation for major incidents.
- Improve MTTD and MTTR through proactive alerting, automated remediation, automated runbooks, and self-healing mechanisms.
- Establish and enforce SLA, SLO, SLI, and error-budget frameworks across production services.
- Implement synthetic monitoring and use Splunk to investigate incidents and build observability dashboards.
- Administer and optimize CI/CD pipelines and report production uptime, downtime, and reliability metrics to management.
Requirements
- 4+ years of experience in SRE, DevOps, platform engineering, or observability engineering roles.
- Hands-on experience leading incident response for high-severity production incidents.
- Strong Linux systems administration and distributed systems troubleshooting experience.
- Experience defining and managing SLOs, SLIs, and error budgets in production.
- Strong knowledge of Kubernetes clusters, container workloads, and observability integrations.
- Experience with monitoring and alerting tools such as New Relic or Nagios; log management with Splunk; and incident-management tools such as PagerDuty, OpsGenie, or VictorOps.
- Scripting and automation experience with Python, Bash, or similar tools.
- Infrastructure-as-code experience with Terraform, Salt, or Pulumi.
- Experience administering CI/CD pipelines using GitHub Actions or Harness.
- Strong communication, presentation, ownership, prioritization, and high-pressure incident-management skills.
Benefits
- Generous time off policies.
- Top-shelf benefits.
- Education, wellness, and lifestyle support.
Tech Stack
Categories
Site Reliability
About DigiCert
DigiCert is a public certificate authority and digital trust vendor that sells TLS/SSL certificates, managed PKI, device and code-signing certificates, and the DigiCert ONE certificate lifecycle management platform to enterprises and public-sector customers. Its tools secure websites, software, identities, and connected devices across cloud and on‑prem environments. Founded in 2003 and headquartered in Lehi, Utah, the company is privately held under Thoma Bravo.