Solution Architect, D365 Customer Engagement
Long View Systems1 day ago
Toronto, Canada +3 moreSenior
Responsibilities
- Support assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement and Dynamics 365 solutions.
- Map overall solution designs to client requirements, systems, business goals, processes, and enterprise context.
- Collaborate with implementation teams on solution proposals, scope, assumptions, implementation plans, and technology options.
- Provide pre-sales technical assistance, demonstrations, and product education.
- Develop estimates, Statements of Work, and proposals for required professional services.
Requirements
- 8+ years of Microsoft Dynamics 365 Customer Engagement implementation experience, including experience with other Microsoft Dynamics modules.
- 3+ years of experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM.
- 3+ years of consulting experience.
- Extensive experience with Microsoft Dataverse and Power Platform.
- Experience using Azure DevOps to gather and document business processes and requirements with business users.
- Experience with the Dynamics SDK and third-party tools such as XRM Toolbox for Customer Engagement system administration.
- Knowledge of Dynamics 365 CE Field Service/Microsoft CRM and related business processes.
- Preferred certifications include Dynamics 365 Fundamentals, Dynamics 365 for Field Service Functional Consultant, Dynamics 365 for Customer Services Functional Consultant, Dynamics 365 for Sales Functional Consultant, Power Platform Fundamentals, and Power Platform Developer.
Benefits
- Comprehensive benefits plan.
- Permanent staff position with paid training, career life planning, and relocation and travel opportunities.
- Interesting projects with access to the latest technologies.
- Flexible work environment supporting personal and professional growth, happiness, and wellness.
- Inclusive and equitable workplace with employee resource groups, company-wide training, and accommodation support for interviews or the role.
Categories
Solutions Engineering
About Long View Systems
Long View Systems provides IT consulting, managed services, and hybrid cloud/infrastructure solutions for mid-market and enterprise clients across North America. Its offerings include cloud migration and operations, cybersecurity, data center and networking, end-user support, and procurement/licensing, delivered through services and resale. Founded in 1999 and headquartered in Calgary, the privately held company operates across Canada and the United States.