3 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to address business challenges, automate processes, and integrate intelligent insights into enterprise workflows.
- Monitor and maintain critical business applications and troubleshoot issues across multiple system components.
- Diagnose and resolve incidents and support service request fulfillment to maintain reliable business operations.
- Document solutions, share knowledge, and contribute to application support best practices.
- Communicate with stakeholders to understand needs and provide timely updates on issue resolution.
- Work independently toward subject-matter expertise while contributing to team discussions and solutions.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Strong analytical and problem-solving skills.
- Understanding of software development lifecycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.