19 days ago
Remote, BrazilSenior
Responsibilities
- Design and execute test strategies for Amazon Connect implementations, including contact flows, routing, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations.
- Build and execute manual and automated tests for AI agents, web applications, IVR flows, APIs, serverless backends, Agent Workspace experiences, and live Amazon Connect call flows.
- Validate legacy-to-Connect migrations through parallel-run testing, flow conversion verification, and data migration validation.
- Define quality metrics and report release readiness to delivery leads and customer stakeholders.
- Perform phased rollout and cutover validation, monitoring and alerting verification, production incident triage, and fix validation.
- Perform security and compliance validation, including IAM least-privilege checks, DevSecOps scan review, and encryption verification.
- Partner with engineers on test design and acceptance criteria, run customer UAT sessions, triage defects, and contribute reusable QA assets.
- Mentor junior QA engineers on contact center testing patterns and quality standards.
Requirements
- 8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms.
- Hands-on experience with Amazon Connect or a comparable CCaaS platform, including contact flows, routing, Cases/Tasks, and reporting.
- Proficiency with Playwright, Cypress, and Selenium for unit, integration, API, and end-to-end testing.
- Experience testing serverless and event-driven AWS architectures, including Lambda, API Gateway, DynamoDB, and Step Functions.
- Working knowledge of conversational AI and voice testing considerations such as intent accuracy, latency, and fallback behavior.
- Strong defect documentation and triage skills, with experience running UAT sessions for business and technical stakeholders.
- Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows using GitHub Actions.
- Preferred qualifications include migration testing with Avaya, Genesys, Connect, or NICE; AI observability or accessibility engineering; relevant AWS certifications; contact center operations knowledge; consulting or client-delivery experience; and hands-on Cyara or Botium experience.
Benefits
- 100% remote work.
- Generous holidays and flexible PTO.
- Competitive phantom equity.
- Paid exams and certifications.
- Peer bonus awards.
- State-of-the-art laptop and tools, plus an equipment and office stipend.
- Individual professional development plan and annual Learning and Development stipend.
- Work with a worldwide team and inclusive corporate culture.
About Caylent
Caylent provides cloud and AI consulting and managed services for organizations building on AWS, including migration, cloud-native application development, data and analytics, DevOps, and security. It operates as a professional services and managed services provider, with specialized work in generative and agentic AI and the Anthropic Claude ecosystem. Founded in 2015 and headquartered in Irvine, California, Caylent is privately held and backed by Gryphon Investors.