2 months ago
Base Salary
$90k - $158k/yr
Responsibilities
- Troubleshoot documented issues, diagnose technical systems, determine root causes, and reproduce straightforward problems.
- Manage trouble tickets through resolution or escalation using established documentation, procedures, and tools.
- Provide rotating 24x7 on-call support for mission-critical, high-volume applications.
- Monitor security vulnerabilities, eliminate risks, and implement solutions that detect and prevent outages.
- Automate repetitive tasks using GenAI and document troubleshooting findings.
- Support Fulfillment Optimization services and collaborate across product portfolios to improve customer experience and fulfillment efficiency.
Requirements
- 4+ years of software development or technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Experience working in Agile/Scrum or a related collaborative workflow.
- Experience troubleshooting technical issues and documenting findings.
- Preferred: knowledge of distributed or enterprise applications.
- Preferred: knowledge of UNIX/Linux operating systems.
- Preferred: experience analyzing and troubleshooting RESTful web API calls.
Benefits
- Base salary range of $90,400.00-$158,200.00 USD annually, plus potential sign-on payments and restricted stock units.
- Health insurance including medical, dental, vision, prescription, Basic Life and AD&D insurance, and optional supplemental life plans.
- Employee assistance and mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement.
- 401(k) matching, paid time off, and parental leave.
- Rotating 24x7 on-call schedule.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.