21 hours ago
Base Salary
$90k - $158k/yr
Responsibilities
- Troubleshoot documented issues, diagnose technical systems, determine root causes, and reproduce straightforward problems.
- Manage trouble tickets through resolution or escalation using established documentation, procedures, and tools.
- Provide rotating 24x7 on-call support for mission-critical, high-volume applications.
- Monitor security vulnerabilities, eliminate risks, and implement solutions that detect and prevent outages.
- Automate repetitive tasks using GenAI and document troubleshooting findings.
- Support Fulfillment Optimization services and collaborate across product portfolios to improve customer experience and fulfillment efficiency.
Requirements
- 4+ years of software development or technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Experience working in Agile/Scrum or a related collaborative workflow.
- Experience troubleshooting technical issues and documenting findings.
- Preferred: knowledge of distributed or enterprise applications.
- Preferred: knowledge of UNIX/Linux operating systems.
- Preferred: experience analyzing and troubleshooting RESTful web API calls.
Benefits
- Base salary range of $90,400.00-$158,200.00 USD annually, plus potential sign-on payments and restricted stock units.
- Health insurance including medical, dental, vision, prescription, Basic Life and AD&D insurance, and optional supplemental life plans.
- Employee assistance and mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement.
- 401(k) matching, paid time off, and parental leave.
- Rotating 24x7 on-call schedule.
