17 days ago
Toronto, CanadaSenior
Responsibilities
- Own the end-to-end technical pre-sales process, including scoping use cases, articulating business value, designing and demonstrating Sierra’s platform, and leading technical and architecture reviews.
- Serve as the trusted technical expert throughout strategic sales cycles and decide when to involve Agent Development, Product, Security, Legal, and company leadership.
- Build deep relationships with strategic customer accounts and stakeholders, including C-suite executives, enterprise architects, engineering leaders, and security teams.
- Support customers after the sale through Agent Development handoff, launch, account expansion, and definition of customer roadmaps.
- Mentor other Sales Engineers, set standards for demos and pilots, and create playbooks for strategic deals and go-to-market processes.
- Share insights from major accounts with Product leadership and help inform the product roadmap.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading strategic customer sales processes involving deal sizes of $1M or more consistently.
- Experience building demos, presenting to customers, and working with clients in a go-to-market function.
- Strong relationship-building experience with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Ability to use AI tools in discovery preparation, solution design, demo and prototype development, and technical proposals while maintaining accuracy of customer-facing work.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to support expansion.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Experience translating code, technical logic, and user requirements into product and engineering requirements is preferred.
- Experience selling a technical AI product is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans, subject to applicable terms and policies.
- The company is primarily in-person in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.