ServiceNow Developer
Lightspeed Commerce, Inc.6 hours ago
Ottawa, CanadaSenior
Responsibilities
- Develop and configure ServiceNow applications, catalog items, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and related platform components.
- Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato.
- Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and maintain scalable and supportable solutions.
- Support and improve ITSM and HRSD applications, including Incident, Problem, Change, Request, and HR-related workflows and automations.
- Administer roles, ACLs, permissions, and other access controls in accordance with security and audit requirements.
- Act as an escalation point for platform incidents, perform root cause analysis, and coordinate resolution across technical teams and vendors.
- Gather requirements, prioritize the backlog, design solutions, and deliver work through development, testing, deployment, and post-launch support.
- Establish reusable standards for workflows, notifications, approvals, documentation, and user experiences.
- Evaluate ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant platform capabilities.
- Maintain technical, integration, and user documentation and provide support or training when needed.
Requirements
- Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD.
- Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
- Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
- Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
- Strong understanding of ITSM processes and how they translate into ServiceNow solutions.
- Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
- Strong problem-solving, communication, and documentation skills.
- Experience translating stakeholder business requirements into scalable technical solutions.
- Ability to manage multiple priorities in a fast-paced environment.
- Preferred experience with HRSD, ITOM, Workday, identity or HR platforms, ServiceNow AI/GenAI capabilities including Now Assist, MCP, Service Portal, custom widgets, HTML, CSS, Workato, or other iPaaS platforms.
- Preferred ServiceNow CSA or CAD certification, or ITIL 4 Foundation certification.
Benefits
- Flexible work environment with remote work policies.
- Flexible paid time off.
- Equity options.
- Pension plan contributions.
- Training and continuous learning opportunities.
- Health and wellness credit and medical, dental, life, and disability insurance.
- Time off to volunteer and enhanced parental leave.
- Employee interest groups, networks, social committees, and sponsored sports teams.
- Computer purchase program for a personal MacBook.
- Global mobility opportunities.
- The stated total compensation range is $85,000-$105,000 CAD for candidates hired to work in Ontario.
Tech Stack
Categories
About Lightspeed Commerce, Inc.
Lightspeed Commerce builds a cloud-based point-of-sale and commerce platform for retail and hospitality, combining POS, omnichannel e-commerce, inventory, analytics, and integrated payments. It monetizes through software subscriptions and payment processing fees for SMBs and multi-location operators. Founded in 2005 and headquartered in Montreal, the company is publicly traded on the NYSE and TSX and serves merchants in over 100 countries.