Senior Architect - ServiceNow AI-2
ZEISS Group3 months ago
Bengaluru, IndiaSenior
Responsibilities
- Design and continuously improve standard-oriented ServiceNow solutions with process owners, product owners, and platform stakeholders.
- Translate business needs into functional and technical requirements aligned with platform standards, compliance, governance, and lifecycle requirements.
- Own solution architecture across ServiceNow products, integrations, data flows, and operating processes.
- Ensure security, quality, scalability, maintainability, and operational stability of managed products and solutions.
- Define and evolve ServiceNow AI architecture using Now Assist, GenAI, Predictive Intelligence, Virtual Agent, and AI-powered workflows.
- Identify, evaluate, and implement AI use cases for user experience, workflow automation, knowledge quality, ticket resolution, and decision support.
- Integrate ServiceNow AI capabilities with enterprise data sources, knowledge bases, APIs, and approved external AI or ML services.
- Optimize prompts, model usage, data quality, and operating processes for scalable, cost-efficient, measurable business value.
- Guide and mentor product teams on AI-enabled ServiceNow solutions and contribute to DevOps delivery and operational practices.
Requirements
- Completed degree in computer science, business informatics, engineering, or a comparable qualification.
- Extensive professional experience as a ServiceNow Solution Architect, Application Specialist, Business Analyst, or in a comparable role in a global enterprise environment.
- Proven experience designing, implementing, and operating ServiceNow solutions, ideally including AI-enabled capabilities.
- Strong experience with ServiceNow implementation projects, stakeholder management, and external-system integration.
- Experience with agile or hybrid delivery models and strong teamwork, ownership, and result orientation.
- Knowledge of ServiceNow platform architecture, configuration, development concepts, and lifecycle management.
- Practical knowledge of Now Assist, GenAI, Predictive Intelligence, Virtual Agent, NLP/NLU, and automation use cases.
- Understanding of AI/ML concepts, prompt engineering, AI governance, data quality, and responsible AI operations.
- Experience with integrations, APIs, enterprise data sources, knowledge management, and data pipelines for AI-enabled use cases.
- Ability to translate business requirements into scalable, secure, maintainable, standard-oriented ServiceNow solutions.
- Strong communication, consulting, analytical thinking, and stakeholder management skills.
- ServiceNow development or full-stack development knowledge is advantageous; ITIL Foundation and project management certification are also advantageous.
Categories
About ZEISS Group
ZEISS Group develops and sells optics and optoelectronics for semiconductor makers, manufacturers, clinicians, researchers, and consumers, spanning lithography systems, industrial metrology, medical devices, microscopes, and eyeglass and camera lenses. Founded in 1846 and headquartered in Oberkochen, Germany, the company is wholly owned by the Carl Zeiss Foundation. It operates globally and generates around €12 billion in annual revenue across segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets.