Agentforce Service (Service Cloud) - Specialist Solution Engineer
Salesforce13 days ago
Tokyo, JapanMid Level
Responsibilities
- Support Service Cloud solution proposals for customers across industries and communicate value to executives, IT teams, field teams, and business users.
- Analyze customer pain points and business needs, propose solutions, present ROI, and contribute to technical sales strategy.
- Configure and demonstrate tailored solutions and propose architecture involving call-center infrastructure, back-office integrations, and workflow definitions.
- Support Service Cloud proposal development in collaboration with field sales, account executives, implementation partners, and product management.
- Present at seminars and events and conduct webinars, best-practice sessions, and knowledge-sharing enablement activities.
- Create solution maps, industry-specific demonstrations, proposal templates, and other sales materials.
Requirements
- Experience implementing or developing business application or core systems, implementation consulting, or working as a presales engineer.
- Ability to listen to customer business needs and analyze their challenges.
- Fluency in Japanese.
- Bachelor's degree in computer science or a related field such as engineering or STEM.
- Preferred: CRM presales engineer, architect, or systems engineer experience, or experience with contact-center technologies.
- Preferred: knowledge or experience with Salesforce products and Platform.
- Preferred: at least 3 years of experience with CRM solutions from Oracle, Microsoft, or ServiceNow.
- Preferred: business-level English proficiency.
Benefits
- Salesforce states that its benefits and resources support balance and employee well-being.
- Salesforce provides accommodations during the application and recruiting process upon request.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.