Agentforce Service (Service Cloud) - Specialist Solution Engineer
Salesforce2 days ago
Tokyo, JapanMid Level
H1B Sponsor
Responsibilities
- Support Service Cloud solution proposals for customers across industries.
- Evangelize Service Cloud value to executives, IT teams, operational teams, and field sales.
- Assess business and operational impacts, identify customer pain points, propose solutions, and present ROI where applicable.
- Configure and deliver tailored Service Cloud demonstrations reflecting customer requirements.
- Propose solution architectures covering call-center infrastructure integration, back-office integration, and workflow processes.
- Contribute to technical sales strategy and Service Cloud-focused proposal preparation.
- Collaborate with Field Sales, Account Executives, Implementation Partners, and Product Management.
- Present and demonstrate solutions at seminars and events and conduct webinars, best-practice sessions, and knowledge sharing.
- Create solution maps, industry-specific demonstrations, and proposal templates.
Requirements
- Experience implementing or developing business application or core systems, implementation consulting, or working as a presales engineer.
- Ability to listen to customer business needs and analyze challenges.
- Strong growth orientation and passion for customer success.
- Fluent Japanese.
- Bachelor's degree in computer science or a related field such as engineering or STEM.
- Preferred: experience as a Sales Engineer, Architect, or Systems Engineer for a CRM company or contact-center technology provider.
- Preferred: understanding of Salesforce Service Cloud and the Salesforce Platform.
- Preferred: at least three years of CRM experience with Oracle, Microsoft, or ServiceNow solutions.
- Preferred: business-level English.
Benefits
- Salesforce states that benefits and resources support balance and personal well-being.
- Salesforce provides AI-agent resources intended to accelerate employee impact.
- Salesforce is an equal-opportunity employer and provides accommodations during the application or recruiting process.
Categories
Solutions Engineering
About Salesforce
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