1 day ago
Chennai, IndiaMid Level / Senior
Responsibilities
- Design and develop intelligent agents in Microsoft Copilot Studio for enterprise automation and conversational AI use cases.
- Create multi-turn dialog flows, adaptive cards, topic-based conversations, fallback handling, and escalation paths.
- Configure custom connectors, Power Automate flows, REST API integrations, autonomous triggers, action chaining, and goal-based task execution.
- Integrate agents with Teams, SharePoint, Outlook, Power Pages, Microsoft Graph connectors, Dataverse, and third-party APIs.
- Implement generative AI capabilities, AI Builder models, prompt customization, RAG patterns, and custom LLM integrations.
- Design multi-agent workflows using LangChain, LangGraph, and Copilot Studio agent handoffs.
- Configure agent governance through access controls, DLP policies, audit logging, and Purview compliance integration.
- Monitor agent performance using Copilot analytics, CSAT metrics, and conversation transcripts.
- Partner with enterprise architects on Microsoft 365 Copilot extensibility and organizational AI governance.
Requirements
- 3 to 9 years of total experience.
- Experience designing and developing agents with Microsoft Copilot Studio and implementing enterprise conversational AI solutions.
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.