Customer Centric Engineer
InformaticaBase Salary
$117k - $177k/yr
Responsibilities
- Troubleshoot and resolve critical customer escalations across the Salesforce Core CRM Platform.
- Use Java, JavaScript, database, Web API, and UI skills to identify root causes and propose fixes and test cases.
- Provide clear technical information to customer-facing teams and mentor internal support teams.
- Build debugging tools and improve supportability and debuggability initiatives.
- Partner with engineers on logging, monitoring, alerting, and infrastructure service improvements.
- Analyze customer platform usage and share metrics, trends, and success stories with engineering teams.
Requirements
- At least 4 years of related technical experience, including at least 2 years of professional Java development experience.
- Developer-level technical skills and strong communication skills for working with customers, support teams, and management.
- Strong debugging, troubleshooting, problem-solving, documentation, and task-decomposition abilities.
- Hands-on experience with Linux, networking, server architectures, cloud architectures, DNS, load balancing, SSL, TCP/IP, SQL, and HTTP.
- Knowledge of cloud security best practices and relational database management systems.
- Proficiency in Java and JavaScript and experience with Eclipse, IntelliJ, or VSCode.
- A related technical degree is required.
- Preferred experience includes Splunk log parsing and dashboard/report building, Amazon Web Services, Lightning Web Components, Lightning Locker, Lightning Data Service, W3C standards, cross-browser compatibility, SOAP APIs, and REST APIs.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The stated base salary range is $117,200-$176,700 annually, with a separate $141,200-$194,200 annual range in select San Francisco and New York City metropolitan areas.
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com