7 days ago
Responsibilities
- Investigate and resolve product configuration, code bug, user access, and functionality issues within established SLAs.
- Support multiple applications across higher environments and geographic cloud regions.
- Review logs and file archives using ELK, Logstash, Kibana, Splunk, AppDynamics, and related production support tools.
- Participate in weekly support ticket reviews and communicate technical information to stakeholders.
- Contribute code to J2EE software applications and understand development code for debugging.
- Respond to product support tickets and requests professionally and promptly.
- Document research, stakeholder communication, and issue resolution in runbooks.
- Coordinate with development, product owners, configuration management, and QA on ticket resolution, testing, and deployment of fixes.
- Provide on-call support for production incidents as needed.
Requirements
- Bachelor’s degree in computer science, information technology, or an equivalent field with 5+ years of relevant industry experience, or a master’s degree in one of these fields with 4–5 years of industry experience.
- At least 5+ years of technical experience with SaaS applications, logs, configuration, coding, and troubleshooting.
- Strong troubleshooting and debugging skills and a good understanding of Java fundamentals and open-source technologies.
- Experience with tools and technologies including ELK, Logstash, Kibana, Splunk, AppDynamics, Java, J2EE, XML, SQL, JDBC, JSF, Angular, JUnit, JIRA, Service Desk, Eclipse, Jenkins, Go-CD, Maven, Git/Stash, Tomcat, Spring, and AWS.
- Ability to learn multiple Decision Management products and services and keep application knowledge current.
- Strong verbal and written communication skills and the ability to work professionally with stakeholders, peers, internal teams, and management.
- Familiarity with support ticketing systems, SLAs, testing in higher environments, and production incident response.
Benefits
- Full-time schedule.
- Primary location: Toronto, Canada.
Tech Stack
Categories
About Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.