13 days ago
Toronto, CanadaSenior
Responsibilities
- Investigate and resolve product configuration, code bug, user access, and functionality issues within established SLAs.
- Support multiple applications across higher environments and geographic cloud regions.
- Review logs and file archives using ELK, Logstash, Kibana, Splunk, AppDynamics, and related production support tools.
- Participate in weekly support ticket reviews and communicate technical information to stakeholders.
- Contribute code to J2EE software applications and understand development code for debugging.
- Respond to product support tickets and requests professionally and promptly.
- Document research, stakeholder communication, and issue resolution in runbooks.
- Coordinate with development, product owners, configuration management, and QA on ticket resolution, testing, and deployment of fixes.
- Provide on-call support for production incidents as needed.
Requirements
- Bachelor’s degree in computer science, information technology, or an equivalent field with 5+ years of relevant industry experience, or a master’s degree in one of these fields with 4–5 years of industry experience.
- At least 5+ years of technical experience with SaaS applications, logs, configuration, coding, and troubleshooting.
- Strong troubleshooting and debugging skills and a good understanding of Java fundamentals and open-source technologies.
- Experience with tools and technologies including ELK, Logstash, Kibana, Splunk, AppDynamics, Java, J2EE, XML, SQL, JDBC, JSF, Angular, JUnit, JIRA, Service Desk, Eclipse, Jenkins, Go-CD, Maven, Git/Stash, Tomcat, Spring, and AWS.
- Ability to learn multiple Decision Management products and services and keep application knowledge current.
- Strong verbal and written communication skills and the ability to work professionally with stakeholders, peers, internal teams, and management.
- Familiarity with support ticketing systems, SLAs, testing in higher environments, and production incident response.
Benefits
- Full-time schedule.
- Primary location: Toronto, Canada.
Tech Stack
Categories
About Equifax
Equifax is a global data and analytics company and one of the three major U.S. credit bureaus, providing credit reports, risk scores, fraud prevention, and identity protection to lenders, employers, and government agencies. It sells data, analytics platforms, and consumer monitoring subscriptions, and offers employment verification through The Work Number. Founded in 1899 and headquartered in Atlanta, it is publicly traded on the NYSE and operates in 24 countries.