7 hours ago
Veszprém, HungaryMid Level
Responsibilities
- Own the triage of customer-escalated bugs and technical questions.
- Distinguish enhancement requests from bugs and route them appropriately.
- Join customer troubleshooting calls with Customer Experience, Sales, and Solution Engineers.
- Diagnose escalated issues, implement C# fixes, and deliver them through standard pull request review.
- Write and run targeted MSSQL scripts for one-off customer fixes.
- Build and maintain a knowledge base for recurring issues.
- Develop AI tools to improve escalation handling and troubleshooting.
- Participate in weekend on-call support when needed.
Requirements
- Mid-level experience with the ability to independently own live customer issues.
- Solid C# skills for reading, debugging, and safely patching an existing codebase under time pressure.
- Comfort writing and running MSSQL scripts against production-adjacent data.
- Working knowledge of infrastructure and the ability to reason about issues across the technology stack.
- Strong spoken and written English for regular customer interaction.
Benefits
- Stable, growing international company with an established customer base across more than 50 countries.
- Direct ownership with fixes reaching customers quickly and no long release queue for smaller issues.
- Professional development through training, mentoring, and advancement opportunities.
- Weekend on-call participation may be required when needed.
Tech Stack
C#Microsoft SQL Server
Categories
About OPSWAT
OPSWAT builds cybersecurity software for critical infrastructure, delivering malware prevention, content disarm and reconstruction, secure file transfer, and device access control across IT, OT, and ICS environments. It sells enterprise software and SaaS platforms to public- and private-sector organizations worldwide. Founded in 2002 and headquartered in Tampa, Florida, the privately held company is used in regulated industries such as energy, government, and finance.