Staff Software Engineer, Integrations
ServiceNow1 day ago
Hyderābād, IndiaStaff+
Responsibilities
- Build a pipeline that generates third-party connectors from vendor specifications, including normalization, provenance tracking, and deterministic regeneration.
- Design AI-callable action surfaces with clear names, descriptions, schemas, examples, safety boundaries, and measurement of tool selection.
- Own permission-model mirroring, delete detection, credential policies, tenant isolation, revocation, and access validation.
- Build and maintain agentic-development guardrails, provider-fake testing harnesses, and review processes for generated code.
- Establish versioned integration contracts with stable identifiers, deprecation policies, migration paths, auditability, and proof of execution.
- Provide technical leadership through architecture decisions, code reviews, mentoring, and collaboration with product and design.
Requirements
- 8+ years of software engineering experience with strong fundamentals in system design, API design, relational data modeling, and testing.
- Hands-on experience building and operating third-party integrations involving webhooks, rate limits, pagination, incremental synchronization, and delete detection.
- Experience designing API or SDK surfaces that other systems can consume correctly without human documentation.
- Experience owning versioned contracts where renames can affect customers, including stable identifiers, deprecation, and migration.
- Sound judgment regarding least-privilege access, admin consent, secrets handling, tenant isolation, and autonomous AI actions.
- Hands-on fluency with AI-assisted and agentic development and experience thinking critically about AI in work processes, decisions, or problem-solving.
- A record of technical leadership through architecture ownership, code-quality improvement, and mentoring engineers.
- Ability to work through ambiguity and build 0-to-1 systems without an established playbook.
- Preferred: experience evaluating model tool or function selection, familiarity with RAG or the Model Context Protocol, SCIM or directory sync, and IT service management or employee-support products.
Benefits
- Flexible work persona in the APAC region, with distributed work arrangements categorized as flexible, remote, or required in office based on role and location.
- Regular employee position.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.