4 hours ago
Remote, BrazilSenior
Responsibilities
- Collaborate with development teams to implement monitoring, alerting, dashboards, and APM instrumentation across applications and services.
- Lead the implementation, configuration, and optimization of APM solutions.
- Apply observability practices using Azure Monitor, Application Insights, New Relic, and Log Analytics (KQL).
- Implement code-level instrumentation, distributed tracing, and structured logging.
- Design and maintain application monitoring dashboards and operational health metrics.
- Define SLIs, SLOs, and alerting strategies based on latency, error rates, traffic, and resource saturation.
- Improve monitoring and alerting through production insights and incident learnings.
- Participate in production readiness reviews and identify operational risks, observability gaps, and failure scenarios.
- Support incident analysis and post-incident improvements through enhanced telemetry and monitoring.
- Partner with engineering teams to ensure applications are reliable, scalable, and production-ready.
Requirements
- 5+ years of experience in Site Reliability Engineering, Cloud Operations, or related roles.
- At least 1 year of hands-on experience with DBT, Databricks, and SQL.
- Strong experience supporting and operating applications in Microsoft Azure IaaS environments.
- Hands-on experience with application observability, monitoring, and reliability engineering practices.
- Experience implementing and managing APM solutions such as Application Insights, New Relic, or similar platforms.
- Experience designing dashboards and monitoring solutions using Azure Monitor, Application Insights, and Log Analytics (KQL).
- Familiarity with CI/CD environments including Azure DevOps and GitHub Actions.
- Understanding of cloud-native architectures and distributed application systems.
- Experience with incident analysis, root cause investigation, and proactive problem prevention.
- Strong verbal and written English communication skills for collaboration with global teams.
- Preferred: scripting and automation experience using PowerShell and/or Bash.
- Preferred: knowledge of scalability, availability, and resilience patterns in modern cloud environments.
- Preferred: experience driving production readiness and operational excellence initiatives.
- Preferred: exposure to reliability engineering best practices in enterprise-scale environments.
Benefits
- Remote work mode.
- Open to legal residents of Peru, Colombia, Bolivia, Costa Rica, Mexico, and Brazil.
About Encora
Encora provides software and digital product engineering services for technology companies and enterprises, including cloud-native development, data engineering, and QA. It operates a global delivery model and supports outsourced product development and managed engineering teams. Headquartered in Santa Clara, California, Encora is privately held and was acquired by Coforge; it previously raised $200 million in private equity funding in 2019.