3 days ago
Remote, United StatesSenior
Base Salary
$150k - $180k/yr
Responsibilities
- Define SLOs, error budgets, alerts, and customer-relevant quality signals for agent APIs, streaming, and background work.
- Own AWS infrastructure including ECS on Fargate, Aurora PostgreSQL, Redis, and Amazon Bedrock through Terraform and Spacelift.
- Build observability with Datadog, Coralogix, and OpenTelemetry, including token usage, provider latency, and cost-per-task signals.
- Improve database resilience through backups, restores, failover, disaster recovery targets, and safe migrations.
- Build model-layer resilience with provider failover, quota and rate-limit management, and safe model and prompt rollouts and rollbacks.
- Protect multi-tenant workloads with quotas, isolation, circuit breakers, and AI-agent guardrails with approval gates and audit trails.
- Partner with Security and Privacy on AI risk controls and regional data-residency requirements.
- Lead incident response, blameless reviews, on-call participation, and game days.
- Provide standard deployment paths for product teams and reduce cloud and model spend.
Requirements
- 7+ years of experience in SRE, DevOps, or platform engineering running multi-tenant SaaS in production.
- Strong AWS experience and Terraform-at-scale experience, including Spacelift, Terraform Cloud, Atlantis, or similar tools.
- Experience building SLO-based alerting and observability with Datadog or similar tools, ideally with OpenTelemetry.
- Track record of leading incidents and turning post-incident reviews into lasting fixes.
- Hands-on PostgreSQL operations experience including backups, point-in-time recovery, performance tuning, and upgrades.
- Production-quality coding skills for automation and tooling.
- A least-privilege mindset and disciplined approach to using AI tools.
- Preferred: production LLM or AI workload experience, AI-agent operational automation, SOC 2 or PCI DSS experience, Amazon Bedrock quotas and inference profiles, policy as code, LLM evaluation, AI security tooling, or multi-region data-residency experience.
- Must be legally authorized to work in the United States; visa sponsorship is not available.
Benefits
- Fully remote role open to candidates anywhere in the U.S. except Hawaii and Alaska, with preference for Eastern or Central time zones.
- Paid parental leave benefit programs.
- Three additional paid days off for volunteering and social impact through #GiveBackDays.
- Diversity and inclusion initiatives, including a D&I Council and Global Mentorship Program.
- Free mental health support.
- Flexible working arrangements.
- The role is not available as a contractor or Employer of Record engagement.
Tech Stack
Categories
DevOpsSite Reliability
About Xplor
Xplor builds vertical SaaS platforms with embedded payments for service- and membership-based businesses, including fitness, education, field services, and personal services. Its cloud software and payment processing support operations and revenue across multiple brands, serving over 106,000 customers. The privately held company is headquartered in Atlanta, Georgia.