1 day ago
Tempe, AZ, USAMid Level / Senior
H1B Sponsor
Responsibilities
- Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM, and Asset Management.
- Configure and enhance core ITSM processes including incident, change, problem, and request management.
- Design and implement Customer Service Management solutions, including case management and omni-channel intake.
- Build end-to-end Field Service Management solutions, including scheduling and dispatching.
- Develop self-service experiences on Service Portal and Employee Center.
- Automate processes with Flow Designer and orchestrate cross-system integration.
- Manage Hardware Asset Management across the full lifecycle.
- Document solution architectures and create user guides for users.
- Perform core platform administration across all environments.
Requirements
- 4+ years of hands-on ServiceNow development and delivery experience.
- Certified ServiceNow professional (CSA, CAD, CIS-ITSM, CIS-CSM).
- Practical experience configuring FSM for dispatching and scheduling.
- Strong server-side and integration development skills.
- Experience designing Virtual Agent conversational flows.
- Ability to lead solution design workshops and manage the full SDLC.
- Expertise in ITOM and CMDB design.
- Hands-on CSM implementation experience.
- Proficiency in building Service Catalog content.
Benefits
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- Student loan payments and discounts on vehicles.
- Wellness program to support physical and mental health.
- Opportunities for skill expansion and knowledge sharing.
- Promotions from within and rapid career development.