2 months ago
Responsibilities
- Design, develop, and manage ServiceNow solutions across ITSM, CSM, FSM, ITOM, HAM, and SAM.
- Configure incident, change, problem, request, customer service, field service, asset management, and service catalog processes.
- Build custom scoped applications, workflows, automations, portals, Employee Center experiences, Virtual Agent flows, and integrations on the Now Platform and App Engine.
- Develop server-side logic, Script Includes, business rules, client scripts, UI policies, ACLs, and REST/SOAP integrations.
- Deliver ITOM capabilities including Discovery, Service Mapping, Event Management, CMDB health, and MID Server administration.
- Manage hardware and software asset lifecycles, including procurement, normalization, reconciliation, and license compliance.
- Own release management, update sets, Application Repository promotions, instance cloning, upgrades, patching, regression testing, and skip-list remediation.
- Lead solution design workshops, document architectures, create user training, troubleshoot platform issues, and partner with QA, DevOps, and support teams.
- Perform platform administration involving users, groups, roles, ACLs, system properties, scheduled jobs, plugins, and instance health.
- Uphold coding standards, peer review, platform governance, access controls, and performance-conscious development practices.
Requirements
- Minimum 5 years of hands-on ServiceNow development, architecture, and delivery experience across ITSM, CSM, FSM, ITOM, and HAM.
- Required ServiceNow certifications include CSA, CAD, CIS-ITSM, and CIS-CSM.
- Practical experience configuring FSM dispatching, scheduling, and mobile workforce automation.
- Strong experience with Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub and spokes, REST/SOAP, and Scripted REST APIs.
- Experience designing Virtual Agent conversational flows, NLU, AI, and Now Assist service-operations automations.
- Ability to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery.
- Expertise in ITOM, Discovery, CMDB design, CSDM, data modeling, and platform performance optimization.
- Hands-on CSM implementation experience involving case management, CSM or Configurable Workspace, and account and contact data models.
- Experience building Service Catalog content and Service Portal and Employee Center experiences.
- Demonstrated experience developing custom scoped applications on App Engine.
- Experience with MID Server setup, clustering, troubleshooting, and core platform administration.
- Experience with application lifecycle management, instance cloning, platform upgrades and patches, and skip-list remediation.
- Solid Hardware Asset Management experience covering lifecycle tracking, reconciliation, and procurement integration.
- CIS-Discovery or CIS-Hardware Asset Management certification is preferred.
- Must be able to read, write, speak, and understand English.
Benefits
- Full-time salaried position with a competitive salary.
- Medical, dental, and vision benefits.
- 401K with company match.
- Student loan payment benefits, vehicle discounts, pet benefits, and additional perks.
- Wellness program supporting physical and mental health.
- Opportunities for skill development and knowledge sharing.
- Promotion-from-within culture with varied and rapid career development opportunities.
- 100% on-site work arrangement, Monday through Friday.
- Visa sponsorship eligibility and reasonable disability accommodations are available.
Tech Stack
SOAP
Categories
About Carvana
Carvana operates an e-commerce platform for buying, financing, and selling used vehicles directly to U.S. consumers. Customers browse nationwide inventory, complete purchases online, and receive home delivery or pick up from automated car vending machines, with a 7-day return policy. Founded in 2012 and headquartered in Tempe, Arizona, Carvana is a publicly traded company on the NYSE (CVNA).